Sr. Technical Operations Specialist

Job Description

Insight Global is looking for Sr. Technical Operations Specialist. This resource will act as a jack of all trades with a heavy emphasis on enterprise application production support. Resource will manage rally board and servicenow dashboard. Responsible for ticket allocation to the team and ticket resolution. The individual needs enough technical depth to independently lead troubleshooting across applications, Windows/IIS, databases, networking, infrastructure, cloud and vendor-supported platforms. The person will lead production operations, incident and change coordination, vulnerability remediation, vendor engagement, operational backlog management, documentation and knowledge transfer across a diverse packaged-application portfolio.

Skills and Requirements

7+ years experience in Application/Production Support Team Lead/Ticket allocation - resource will be responsible for dispersing tickets from the que to appropriate engineers and involved in ticket resolution Windows/IIS CMS/Website/Sitefinity Experience supporting COTS applications Azure Kubernetes .net Development experience Salesforce

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].