Maintenance Manager

What You Bring to Heatherwood A positive attitude Operates with professionalism and integrity A customer-first approach to service Safety-first mindset and adherence to all safety policies High attention to detail and accountability for quality and timeliness of work Commitment to completing time-sensitive tasks and managing team priorities Ability to quickly learn and adapt to property management and maintenance software and technology Strong written and verbal communication skills Openness to feedback and consistent communication with property leadership and management teams Valid drivers license 3+ years of supervisory experience in multifamily residential, commercial or hotel maintenance, or similar field experience Key Responsibilities Operations & Property Maintenance Maintain property standards for cleanliness, appearance, safety, and functionality Oversee work order management systems, preventative maintenance programs, inspections, and apartment make-ready processes Ensure service requests are addressed in a timely, efficient, professional, and customer-focused manner Lead and oversee apartment turnover activities, including cleaning, painting, and repairs Assign, coordinate, and monitor maintenance tasks while providing hands-on support as needed Support oversight of sewer treatment plants and swimming pools (if applicable) Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods Team Leadership & Development Coach and manage maintenance team performance, including development, accountability, and evaluations Train and mentor maintenance technicians on technical and administrative skill sets Develop and manage associate schedules and payroll administration Lead or coordinates emergency response protocols and after-hours on-call coverage Partner with the Sales and Service Team to support effective day-to-day operations Vendor, Inventory & Financial Management Manage vendor scheduling, materials coordination, project execution and accountability Manage inventory levels, vendor purchasing, and parts procurement processes to ensure cost efficiency and minimal downtime Oversee procurement, purchase orders and invoice processing, and budget oversight Compliance, Safety & Standards Ensure compliance with company standards, policies, and procedures Maintain compliance with all Fair Housing standards Participate in snow removal and other seasonal maintenance activities as directed This is not intended to be a complete list of all duties and responsibilities; duties may change base on business needs.