Client Success Mgr - Music

CLIENT SUCCESS MGR - MUSIC

WHAT IS THE OPPORTUNITY?

The Customer Success Manager will be responsible for partnering with the Exactuals team on ensure customer success and data integrity.

WHAT WILL YOU DO?

• Create and complete sales file import templates

• Import and track sales files for services clients

• Document and standardize our recurring processes

• Assist in running regular royalty processing to meet fixed client deadlines

• Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team

• Monitor intern workflow and provide instruction on intern tasks

• Assist the Manager of Operations with ad hoc projects as needed

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum 3 years of experience in customer service operations

• Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm

Additional Qualifications

• A strong understanding of general Entertainment Residuals and Royalty terms and contractual information

• High attention to detail and accuracy in data management

• Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation

• Client focused mindset with ability to problem solve and follow through on issue resolution

• Good computer skills, including Word, Excel, Powerpoint, and Outlook.

• College degree preferred

WHAT'S IN IT FOR YOU?

CompensationStarting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.