STAFF TECH PROGRAM MANAGER ($111k-$153k)

STAFF TECHNICAL PROGRAM MANAGER, NEW CUSTOMER DEVELOPMENT - $111,000 to $153,000 ANNUALLY VulcanForms - founded in 2015 to develop the world's first industrially scalable laser metal additive manufacturing solution. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through vertically integrated additive manufacturing and precision machining capabilities, we deliver end-to-end production at scale. About the Role: Manage multiple new customer development programs from initial customer contact through part qualification. Partner with process, quality, subtractive, and manufacturing engineering teams to execute customer programs and serve as the primary working-level interface with customers. Extract value-added requirements from customer discussions and represent the customer's voice while leading cross-functional engineering teams. This is an on-site position based in Devens, MA, with occasional travel to customers and suppliers, including internationally, as required. Key Responsibilities: - Manage multiple new customer development programs involving internal and external stakeholders - Work with the assigned Sales Director to drive new customer development efforts and ensure program deliverables are met - Proactively identify, assess, and communicate program risks; escalate issues and propose solutions - Create and maintain program scope, schedules, budgets, risk registers, and other program infrastructure - Define and facilitate internal meeting cadence to maintain alignment, resolve issues, and support escalation - Provide regular written and verbal program updates to internal and external stakeholders - Identify and communicate the program critical path to ensure cross-functional alignment and focus - Develop and manage program budgets, including resource loading - Collaborate with and lead multiple Project Managers supporting a single program, as required - Define, plan, and facilitate customer meetings, visits, and workshops - Drive resolution of critical program risks and issues - Mentor Project Managers in program leadership, as required - Lead cross-functional teams comprised of process development engineering, manufacturing engineering, quality engineering, and operations Qualifications: - Minimum 8 years of successful, demonstrated experience managing large, technically complex new product development or introduction projects and programs - Mastery of common manufacturing process qualification procedures, including PPAP, IQ/OQ/PQ, capability studies, and measurement systems analysis - Demonstrated experience managing external relationships, especially with customers - Self-motivated with a strong sense of urgency and ability to take ownership - Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements - Basic knowledge of GD&T - Excellent verbal and written communication skills, including the ability to present to Executive Management Teams and other audiences - Proven ability to lead cross-functional technical teams and manage competing priorities - Willingness and ability to travel occasionally to customers and suppliers, including internationally, as required Compensation: - Annual base salary range: $111,000 to $153,000 *Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. VulcanForms offers competitive pay, equity, and comprehensive benefits including medical, dental, vision, and life insurance, generous paid time off, and a 401(k) plan with company match.