Regional Key Account Manager, Healthcare

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Nashville, BNA Dr

Division: Air & Sea Job Posting Title: Regional Key Account Manager, Healthcare Time Type: Full Time

The Regional Key Account Manager (RKAM) supports Global Account Directors (GAD) both globally and in the region. The role executes the Account Plan at regional level driving the customer interaction on a day-to-day basis.

The RKAM is responsible for the daily management of one or more of DSV’s Platinum and/or Gold accounts across all divisions within the assigned region in order to grow, develop and retain the business, supported by the GAD and Account Executive for senior customer dialogue and escalations.

The RKAM will leverage industry expertise and other relevant in-house capabilities to ultimately ensure customer satisfaction.

Duties and Responsibilities

• Financial – Gross profit responsibility for a Platinum and/or Gold account in the region. Maintain and develop existing account(s) with in the region.

• Strategic – Develop and execute the regional strategy supporting the Global Account Plan, while establishing a strong collaboration with GAD and Account Executive. Leverage vertical knowledge, insights, and skills to support the account in the region.

• Customer Relationships – Develop strategic relationships with internal, external and customer stakeholders across levels of seniority. Is the commercial single point of contact for the account on a day-to-day basis in the region. Actively search and identify opportunities in the region and engage colleagues and divisions/operations to further grow the account. Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)) within the region.

• Operational – Identify and support the resolution of operational challenges within the region in collaboration with the divisions (owned by the OKAM but supported by the RKAM). Define and agree on goals and KPI’s for the logistics activities in line with customer needs. Motivate and drive strategic improvement projects within the region to foster an integrated supply chain.

• DSV Collaboration – Support the GAD and coordinate with executive and operational teams across divisions and locations. Drive pipeline management including collection and maintenance of opportunities and awards in the CRM.

Educational background / Work experience

• Working knowledge of domestic and international transportation operations, including air freight and ocean freight services as well as contract logistics.

• Ability to understand operational requirements and develop air and ocean freight cost estimates using shipment characteristics such as weight, dimensions, origin, destination, service level, and applicable surcharges.

• Experience collaborating with operations, pricing, and procurement teams to develop competitive customer solutions and pricing strategies.

• Proven experience in account management, sales, or client relationship management.

• Excellent communication, negotiation, and interpersonal skills.

• Strong analytical and problem-solving skills with the ability to interpret pricing models, cost structures and profitability metrics.

• Experience supporting healthcare, life sciences, pharmaceutical, or medical device customers, including temperature-controlled logistics, Good Distribution Practice (GDP) requirements, and regulatory compliance, is a plus.

• Ability to work independently and collaboratively in a fast-paced environment.

• Travel expectations 20%-30%

Language skills

• Fluent in English

• Spanish preferred

Computer Literacy

• Proficiency in CRM and software and Microsoft office Suite.

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Hours and Environment

Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

For this position, the expected base pay range is $140,000.00 – $150,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV