Director, Issue Validation Quality Control (QC)

Director, Issue Validation Quality Control (QC)

• New York, NY, United States

• Phoenix, AZ, United States

• Sunrise, FL, United States

• Salt Lake City, UT, United States

(Hybrid)

Job Description

The Director, Issue Validation Quality Control (QC), will lead a team of audit professionals responsible for executing risk-based quality control reviews and providing independent challenge of IAG’s issue validation activities. The role will oversee and perform the independent assessment of IAG validation procedures, supporting evidence, and testing effectiveness to confirm well-supported issue closure conclusions in accordance with IAG’s Charter, Policies & Procedures (P&P), Institute of Internal Auditors (IIA) Standards, and applicable regulatory expectations. Through targeted reviews, identification of emerging trends, and continuous improvement initiatives, the role will strengthen IAG validation practices. This role is key to advancing IAG’s aspiration to be a world-class audit function.

Responsibilities

• Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program, establishing a risk-based approach to assessing the rigor, consistency, and completeness of IAG issue validation activities.

• Design, oversee and perform independent quality control reviews of issue validation work, including validation plans, testing procedures, supporting evidence, documented conclusions, closure recommendations, and operational execution.

• Determine whether IAG validation procedures appropriately address the underlying risk(s) and root cause, corrective action commitments, sustainability of remediation, and the effectiveness of controls implemented to mitigate issue related risks.

• Challenge insufficient IAG validation evidence, unsupported conclusions, weak and inadequate validation testing, and inappropriate issue closure conclusions; oversee timely resolution and escalation of QC observations.

• Establish and maintain Issue Validation QC methodology, review criteria, sampling approaches, documentation expectations, and performance measures aligned with IAG standards and applicable regulatory expectations.

• Analyze QC results to identify recurring IAG validation deficiencies, root causes, and opportunities to improve issue validation execution and the reliability of IAG issue closure conclusions.

• Partner with Issue Management, audit teams, Audit Methodology, and Professional Development to clarify validation requirements, provide feedback, and develop targeted guidance and training based on QC results.

• Provide clear, actionable reporting to senior management and relevant governance committees on QC coverage, outcomes, trends, exceptions, remediation progress, and areas requiring management attention.

• Support internal and external assessments and regulatory examinations involving issue validation practices, including evidence preparation, readiness activities, and presentation of QC processes and results as needed.

• Monitor industry practices, IIA standards, and relevant regulatory guidance to identify enhancements to the Issue Validation QC framework.

• Support and participate in cross-functional initiatives within Professional Practices and IAG to strengthen issue governance, validation discipline, and sustainable remediation.

• Lead, coach, and develop issue validation QC colleagues, promoting sound judgment, effective challenge, consistent execution, and a culture of accountability.

Qualifications

• 7+ years of experience in internal audit, issue management, issue validation, risk management, assurance advisory, or public accounting; financial services, banking, or capital markets experience preferred.

• Bachelors degree or advanced degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.

• Internal Audit, Assurance, Risk, or Accounting professional certification (CIA, CPA, CISA, CRCM, or equivalent)

• Direct experience evaluating and validating corrective action implementation, issue remediation evidence, validation testing, and the quality of issue closure conclusions.

• Strong knowledge of IIA standards and regulatory and financial industry guidance relevant to Internal Audit, issue management, and remediation validation.

• Excellent written and oral communication skills, including the ability to articulate constructive challenge and present findings in a compelling manner to senior stakeholders; strong project management skills.

• Strong analytical and problem-solving skills, including assessing evidence sufficiency, identifying root causes and trends, and translating QC results into practical recommendations for improvement.

• Demonstrated people leadership experience and ability to coach, develop, and lead teams while maintaining independent, risk-based judgment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26016033

• Job Category Internal Audit

• Posting Date 11/05/2026, 06:12 PM

• Apply Before 11/20/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US115 West Towne Ridge Parkway, Sandy, UT, 84070, US1500 NW 136th Avenue, Sunrise, FL, 33323, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + equity (if applicable) + benefits

• Career Area Finance

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