Staff Solutions Engineer

Who we are Video is 90% of the world's data. Most of it is invisible to machines. TwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do — across sight, sound, and motion — and power production-scale AI workloads across media, entertainment, sports, security, and government. We have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang. We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us! About the team The Field Engineering team is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring they maximize value from our multimodal foundation models and products. The Solutions team, part of Field Engineering, is focused on accelerating the sales process for high-impact prospects and customers. They work closely with Sales to articulate technical value, design compelling proof-of-concepts, and demonstrate how our platform solves critical business challenges. About the role We're hiring a Solutions Engineer to help prospects discover and validate the transformative potential of video AI. Acting as the technical expert during the sales cycle, you'll partner with Account Executives to qualify opportunities, scope use cases, design and execute proof-of-concepts, and demonstrate the business value of our multimodal foundation models. You'll provide technical leadership throughout the sales process while collaborating with Sales, Product, Partnerships and Engineering teams. This is a highly self-directed and creative role where you'll need to thrive in an unstructured, rapidly expanding and evolving environment. This role is remote. In this role, you will

• Partner with Account Executives to drive technical discovery, understand prospect challenges, and articulate how TwelveLabs' video understanding solve their business problems.

• Design and execute compelling proof-of-concepts that demonstrate measurable business value and technical feasibility, helping prospects envision the art of the possible.

• Deliver technical presentations, product demonstrations, and workshops to diverse audiences from developers to C-suite executives, showcasing the capabilities of our platform.

• Serve as the technical voice in sales cycles, addressing questions around architecture, security, compliance, integration patterns, and scalability.

• Gather technical requirements and competitive intelligence from prospects to inform Sales strategy and represent market needs to Product and Engineering teams.

• Create reusable demo applications, solution architectures, and technical collateral that accelerate the sales process and showcase best practices.

You might be a good fit if you have

• Have 5+ years of experience in a technical, customer-facing role such as Sales Engineer, Solutions Engineer, or Solutions Architect with a focus on pre-sales activities.

• Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads.

• Have experience designing and executing proof-of-concepts that effectively demonstrate ROI and technical feasibility to accelerate sales cycles.

• Are an exceptional communicator and presenter who can compellingly articulate technical value to business stakeholders and build credibility with technical audiences.

• Operate with high horsepower, manage multiple opportunities simultaneously, and thrive in a fast-paced sales environment with evolving priorities.

• Bring a collaborative, competitive attitude with natural curiosity about customer challenges and eagerness to win deals alongside Sales teams.

• Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs.

• We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks 🤝 An open and inclusive culture and work environment 🚀 Work closely with a collaborative, mission-driven team on cutting-edge AI technology 🏥 Full health, dental, and vision benefits 🌴 Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years 💪 Monthly wellness stipend 📚 Annual Learning & Development stipend to invest in your growth 💼 Global offices in San Francisco and Seoul, and coworking office memberships for remote team members 🛂 VISA support where applicable 🚆 Transportation stipend (SF & NY onsite only) 🍲 Daily meal support (SF & NY onsite only) If someone contacted you about this role and you’d like to verify they’re a member of our team, please email [email protected]