Client Services Consultant II

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Services Consultant II role offers administrative and consultative support along with exceptional customer service to National Accounts group insurance clients. The Client Services Consultant II also partners strategically with the account team, Account Executives and other internal partners to manage the overall customer relationships.

Key Responsibilities

• Serve as the primary client contact, providing consultative support, resolving issues, and ensuring high levels of client satisfaction.
• Lead and participate in client-facing and internal meetings, presentations, stewardship reviews, and strategic planning sessions with clients and brokers.
• Develop procedures and reports, review plan documents, maintain accurate system data, and support client-requested audits.
• Collaborate with internal teams to troubleshoot issues, implement plan changes, and coordinate new benefit coverage and product integrations.
• Partner with financial teams to prepare reports, analyze performance, and identify trends to support client needs and business objectives.
• Represent MetLife at benefit fairs, wellness events, and vendor meetings while maintaining expertise on industry trends, products, and competitor offerings.

Required Qualifications

• High School diploma and 1-2 years of relevant experience supporting clients and benefits-related programs.
• Strong knowledge of Group Benefits products, including Dental, Life, Disability, Vision, Accident & Health, Critical Illness, Hospital Indemnity, Pet, and Auto & Home coverage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), AI-enabled tools, and virtual meeting platforms such as Teams, Zoom, Webex, and Google Meet.
• Excellent communication, interpersonal, organizational, and relationship-management skills.
• Strong project management, analytical, problem-solving, decision-making, and attention-to-detail capabilities.
• Self-motivated professional able to manage multiple priorities, adapt to change, align client expectations with business capabilities, and continuously pursue professional development.

Preferred Qualifications

• BS/BA preferred

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork