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AV/IT Support Specialist

OSI Digital

Orange County, CAContractSeen 2w agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
Orange County, CA
Schedule
Contract
Work Authorization
Not specified

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Job overview

OSI Digital seeks an AV/IT Support Specialist to install, test, maintain and troubleshoot audio‑visual and video‑teleconferencing systems, provide live meeting support, and optimize Microsoft Teams Rooms and Zoom Rooms. The role includes VIP executive assistance, enterprise AV technology integration, Windows and macOS device support, and continuous improvement of support processes.

Skills & qualifications

RequiredNice to have

Skills

Audio Visual SystemsVideo TeleconferencingMicrosoft Teams RoomsZoom RoomsCrestronLogitechBiamp/TesiraWindowsmacOSJamfTicketing SystemAV Design PrinciplesCustomer ServiceCommunication

Qualifications

5+ Years of Relevant AV, IT Support, or Related Technical ExperienceBachelor’s Degree in IT, Audio Visual Technology, Computer Science, or a Related FieldCompTIA a+ CertificationMicrosoft CertificationAVIXA CTS CertificationCrestron CertificationBiamp CertificationITIL Foundation Certification

Full job description

Job Title: AV/IT Support Specialist

Type: Contract

Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications

  • Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.

  • Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.

  • Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.

  • Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.

  • Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.

  • Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.

  • Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.

  • Respond to and resolve AV/IT incidents and service requests through the ticketing system.

  • Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.

  • Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.

  • Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.

  • Identify opportunities for continuous improvement in AV support processes, technology, and user experience.

  • Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.

  • 5+ years of relevant AV, IT support, or related technical experience preferred.

  • Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.

  • CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.

  • ITIL Foundation certification is a plus.

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