Assistant Director of Venue Operations - Innovation Tower

Venue and Systems ReadinessResponsible for preparing Innovation Tower venue space for launce on September 1, 2026 under the direction of UEE and Discovery to Impact leadership, including furniture installations, layout implementation, vendor coordination, A/V set-up, signage and operational readiness.Develop launch plan that includes clear, actionable plan for pre-launch readiness, early activations such as open houses and tours, launch and post-launch key performance indicators (KPI) based on strategies set forth by UEE and Discovery to Impact leadership.Manage all aspects of venue cleanliness, safety, space usage, and operational excellence.Implement and manage event tracking and operational tools, including event booking systems.Coordinate with UEE team to develop required marketing and launch materials including collateral, website, and other materials as directed.Venue Operations and OversightManage and maintain venue calendar, including all bookings, holds, and internal coordination, ensuring visibility across UEE and Discovery to Impact as well as real-time accuracy.Create and continually refine standard operating procedures (SOPs) tailored to space management, covering scheduling, usage guidelines, room turnover, and capacity optimization.Maintain and update comprehensive vendor lists to streamline event operations and ensure access to trusted partners.Coordinate with facilities, A/V, catering, and technical teams to deliver high-level, white-glove service to all meetings and events.Provide insights into operational capacities and potential venue upgrades.Monitor KPIs and client feedback to support continuous improvement.Client Management and On-Site Event SupportServe as the primary point of contact for clients during the planning and execution phases for Innovation Tower venue space.Oversee site visits, walkthroughs, and pre-event coordination to align on expectations and logistics.Ensure every event meets the venues standard of sophistication, discretion, and professionalism.Conduct thorough post-event follow-ups to gather feedback, address outstanding concerns, and reinforce client satisfaction.Develop strategies to nurture long-term relationships with university colleges, schools, and units encouraging repeat use and cultivating a loyal institution client base through personalized communications and tailored service offerings.Work collaboratively with UEE event production staff to ensure venue operations support and overall event success.Vendor and Partner RelationsBuild and maintain strong relationships with UT Austin colleges, schools, and units.Manage relationships with preferred vendors including caterers, A/V providers, security, and dcor.Negotiate contracts on behalf of the venue and ensure vendor compliance with venue standards and policies.UEE Team CollaborationServe as an active member of the University Events and Experience team by attending in-person weekly huddles and staff meetings.Participate fully in UEE signature and all-hands events, including on-site support as assigned (e.g., Commencement, Gone to Texas, State of the University.)Additional duties as assigned.