Tax Operations Unit Supervisor

Tax Operations Unit Supervisor

Recruitment # 261021-8595AR-001

Location Hartford, CT

Date Opened 10/22/2026 11:00:00 AM

Salary $104,612 - $133,870/year

Job Type Open to Agency Employees

Close Date 11/5/2026 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

• Introduction

The State of Connecticut, Department of Revenue Services (DRS (https://portal.ct.gov/drs) ) has an exciting promotional opportunity for a Tax Operations Unit Supervisor. (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8595AR&LinkSpec=RecruitNum2&R1=&R3=) This Agency-only position is available in the Processing/ECM Unit, within the Operations Division of the Operations Bureau.

POSITION HIGHLIGHTS:

• This position is full-time on first shift, Monday through Friday and based out of our Hartford office.

• Work schedules will be determined based on operational need.

• This unit requires daily on-site staff presence; therefore, telecommuting is not available for this opportunity and due to the processing nature of these units, attire standards are business casual.

*Please note: this is an agency only opportunity and only open to employees within the Department of Revenue Services. Any agency employees who feel they meet the qualifications of this position are encouraged to apply.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply ! Need more resources? Visit our Applicant Toolkit (https://jobapscloud.com/CT/jobs/?b=KIT) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.

• Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your  Personal Status Board (https://www.jobapscloud.com/CT/newregpages/IDPassfind.asp?from=existing)  regularly.

• For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

• This employer may participate in E-Verify (https://www.e-verify.gov/employees) and will provide the federal government with your Form I9 information to confirm work authorization.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rachel Allsop at [email protected] .

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for supervising the work of a major unit of 10 or more technical employees engaged in insuring the efficiency of registration, processing, corrections, accounts receivable billings and refunds, revenue accounting and tax publications.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews work of staff;

• Supervises the processing of tax returns, applications or other tax documents for completeness and accuracy for computer acceptability and correct entry;

• Provides staff training and assistance;

• Conducts performance evaluations;

• Determines priorities and plans unit work;

• Establishes and maintains unit procedures;

• Develops or makes recommendations on the development of policies and standards;

• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;

• Prepares reports on unit activities and production including accurate figures of revenues collected;

• Evaluates production of the data base to insure proper input and output of computer system;

• Coordinates the work with program runs and recommends changes to financial data systems;

• Assists in the design and re-design of tax forms;

• Resolves the most difficult taxpayer inquiries regarding regulations pertaining to processing and examination of tax documents;

• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of

• relevant agency policies and procedures;

• the functions and operations of financial data systems;

• Knowledge of

• relevant state and federal laws, statutes and regulations;

• modern office practices and procedures;

• Considerable

• interpersonal skills;

• oral and written communication skills;

• Ability to

• prepare and evaluate complex financial reports and documents;

• utilize computer software;

• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in technical work in taxation or computerized financial record keeping systems.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a lead capacity.

NOTE: For state employees this experience is interpreted at the level of a Tax Corrections Principal Examiner.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• For state employees one (1) year as a Tax Corrections Principal Examiner, Tax Operations Assistant Unit Supervisor or Revenue Examiner 3 may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience working multiple tax types administered by DRS;

• Experience with DRS tax operations processes and providing advice for taxpayer issue resolution;

• Experience with DRS Electronic Content Management System (ECM) including preparation and processing of paper tax returns and checks;

• Experience with operation and troubleshooting high speed scanners;

• Experience using the DRS CTax systems for operations functions;

• Experience with processing documents and resolving issues in the DRS Correspondence System;

• Experience handling escalated taxpayer complaints or issue resolution;

• Experience running meetings;

• Experience working independently;

• Experience motivating a team to meet objectives;

• Experience conducting employee performance evaluations.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online