Incident Response Associate

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

About the role

The Incident Response Associate supports the management and resolution of operational, business, and site-related incidents by coordinating response activities, tracking corrective actions, and facilitating communication among stakeholders. This role assists in incident investigations, risk assessments, reporting, and continuous improvement initiatives to minimize operational disruptions and enhance organizational resilience. The ideal candidate is analytical, detail-oriented, and capable of performing effectively in fast-paced environments.

What you'll do

• Support incident response activities, including incident intake, triage, escalation, and resolution tracking.

• Coordinate communications among stakeholders during incident response and recovery efforts.

• Assist with incident investigations, root cause analyses, and corrective action development.

• Maintain incident logs, documentation, reports, and response records.

• Monitor incident trends, risks, and performance metrics to identify improvement opportunities.

• Support business continuity, operational resilience, and crisis management initiatives.

• Facilitate incident review meetings and track action items through completion.

• Ensure compliance with organizational policies, procedures, and regulatory requirements.

• Contribute to the development and enhancement of incident management processes and best practices.

• Prepare dashboards, reports, and executive summaries on incident performance and outcomes.

Qualifications

• Bachelor's degree in Business, Emergency Management, Information Technology, Engineering, Risk Management, or a related field.

• 2+ years of experience in incident management, operations, risk management, business continuity, project coordination, or a related discipline.

• Knowledge of incident response, root cause analysis, risk management, and escalation processes.

• Strong analytical, organizational, and problem-solving skills.

• Experience coordinating cross-functional teams and managing multiple priorities.

• Proficiency in Microsoft Office Suite and incident management or reporting systems.

• Excellent written and verbal communication skills.

• Familiarity with business continuity, operational resilience, ITIL, NIMS, or similar incident management frameworks is preferred.

Additional Information

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

On-site presence and requirements may change depending on our client's needs

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.