Clinical Lab Operations Team Leader

South County Health is an independent, nonprofit healthcare system serving southern Rhode Island for more than 100 years, offering comprehensive inpatient, outpatient, and home health services. South County Hospital is the only hospital in the Northeast—and one of just 19 nationwide—to have earned five-star CMS ratings for both Overall Hospital Quality and Patient Experience. The system has also earned several A grades from The Leapfrog Group for quality and patient safety, along with a five-star HCAHPS rating.

As a member of the Mayo Clinic Care Network, South County Health clinicians have special access to Mayo Clinic knowledge, expertise, and resources, including opportunities to consult with Mayo Clinic specialists, access clinical tools, and participate in education and professional development. These tools and resources complement our clinicians' local expertise and support high-quality, patient-centered care close to home, at no additional cost. South County Health combines this clinical excellence with a supportive work environment, competitive compensation, comprehensive benefits (health, dental, vision, tuition reimbursement, 403b, and PTO), professional development opportunities, and a commitment to work-life balance.

Job Summary:

Clinical Lab Operations Team Leader is responsible for day-to-day oversight of laboratory operations, with a strong emphasis on staff supervision, regulatory compliance, operational efficiency, and technical excellence. Oversight of Ancillary and Clinical services at the Main Hospital campus, outpatient phlebotomy sites and clinical laboratory areas including Blood Bank, Clinical Chemistry, Hematology and Microbiology and work collectively with the Team Leaders/Technical Specialists in those Clinical Laboratory sections. This role requires extensive hands-on clinical experience, including pre-analytical processing, quality control, testing validations, troubleshooting and compliance with Rhode Island Department of Health, CLIA, CAP and applicable regulatory requirements. Responsible for hiring and termination, onboarding, scheduling and staffing, safety and HRO training, competency maintenance and performance evaluations for all Clinical staff. Participates in departmental compliance and regulatory measures. Participates in quality initiatives and compiles data that is shared with the Quality and Safety Committee. Participates in Core Lab operational efficiency with specimen transitions between Pre-Analytical collection and analysis. Collaborate with stakeholders to build, develop and grow any business relationships and opportunities. Promote and develop an Operational Excellence Culture which secures effective implementation of Lean initiatives and ensure cost effective decisions are made. Involvement in various committees as needed to support laboratory services. Oversees Laboratory Billing and Laboratory Stewardship including insurance denials, registration errors and Inventory and Supply Management.

Reports to: Laboratory Director

Minimum Qualifications

• Bachelors of Science degree in Clinical Laboratory Sciences, or equivalent

• Active MLS(ASCP) certification, or equivalent

• One year supervisory experience.

Success Factors

Maintain, build and grow Clinical Laboratory services by mastering operational efficiency, ensuring strict safety and quality compliance and providing clear team leadership. Balance administrative duties with clinical oversight to ensure laboratory services remain productive and accurate.