Sr Operational Support Analyst
Lansing, MIJobSeen 4 days agoSeen in employer's feed 4 days ago
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Job overview
The Sr Operational Support Analyst leads operational initiatives, system enhancements, and cross‑functional projects for the Property/Casualty Customer Service organization, acting as a subject‑matter expert and liaison between business, IT, and product partners to improve efficiency and customer experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Sr Operational Support Analyst To lead operational initiatives, system enhancements, and cross-functional projects that support the overall success of the Property/Casualty Customer Service (PCCS) organization. This role serves as a subject matter expert and a key liaison between business teams, IT, and product partners to ensure successful design, testing, and implementation of system and process changes. To drive process improvement and operational effectiveness initiatives that enhance efficiency, service delivery, and customer experience outcomes. Lead departmental and contribute to corporate projects, including requirements gathering, solution design, testing, resolving issues, implementation activities, and production validation, while partnering with IT, Product Owners, Quality Analysts, and business stakeholders. Lead production support activities, including testing, validation, implementation readiness, and post-implementation review, while overseeing defect management and enhancement tracking. Accountable for the successful execution and outcomes of assigned projects, support activities, and process improvements Support and execute Service Desk Plus (SDP) processes, including triaging, prioritizing, and resolving tickets related to complex system issues and processing errors, while contributing to workflow improvements. Required Bachelor's degree in business, operations, insurance, or related field required or equivalent experience may be considered. Minimum of four to six years of progressive experience in customer service, operations, insurance, or related field required. Minimum of three years of experience leading projects, workstreams, or cross-functional initiatives required. Experience in testing, system implementations, or operational change activities required. Experience in process improvement and workflow optimization required. Experience working cross-functionally with business and technical teams required. Experience with project methodologies required. Willingness to pursue ongoing job-related training and development required. Preferred Technical experience with Farm Bureau systems preferred. P/C Resident Producer license preferred. Note: If a candidate is not selected, an Operational Support Analyst position may be considered on the level of experience and qualifications. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 Equal employment opportunity, including veterans and individuals with disabilities. PI288017391
How this job compares
Set against the 2,611 open Analyst jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Michigan median$80–116K/yr21 salary ranges
- US median$25–37/hr185 hourly ranges
- Openings
- Olive Jobs lists 44 open Analyst jobs in Michigan and 2,611 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Hantz Group7 open
- EY5 open
- Deloitte3 open
- Experience
- This posting asks for at least 4 years of experience; Analyst postings that state a minimum ask for 3 years at the median (1,946 postings).
- Education
- 1,655 of the 2,611 open Analyst jobs (63%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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