Director, Field Marketing Services, Luxury & Lifestyle

This role will lead Field Marketing strategy and service delivery across IHG’s Luxury & Lifestyle portfolio in the Americas, with responsibility for a team of Field Marketing professionals helping hotels strengthen direct revenue contribution, optimize marketing investment, and deliver distinctive, performance-focused marketing strategies. The Director will work closely with global marketing, hotel owners and asset managers, general managers, commercial leaders, brand teams, digital specialists, restaurant & bar partners, and external agencies to align priorities and drive measurable value.

The ideal candidate is a proven people leader and strategic marketer with deep luxury hospitality experience, strong commercial judgment, and the ability to translate complex business needs into clear priorities and scalable solutions. This highly visible role requires an effective relationship builder who can influence across functions, confidently engage senior stakeholders, and balance the unique needs of luxury and lifestyle hotels.

Your day-to-day

Hotel Hospitality and Luxury experience required

• Set the strategic direction for Luxury & Lifestyle Field Marketing Services across the Americas, driving direct revenue growth, marketing effectiveness, and owner value.

• Translate business priorities, portfolio trends, risks, and opportunities into actionable strategies and recommendations for hotels, owners, and senior leaders.

• Represent Field Marketing Services in key enterprise initiatives impacting Luxury, Ultra Luxury, and Lifestyle brands, as well as in the field with owners and industry groups.

• Lead the evolution of the Luxury & Lifestyle service model to improve performance, scalability, and efficiency, establishing clear operating rhythms and accountability to deliver high-quality, commercially-sound recommendations.

• Oversee portfolio planning, budgeting, and investment recommendations, ensuring alignment with business objectives.

• Serve as a senior advisor and escalation point for owners, hotels, and internal stakeholders.

• Build trusted partnerships, align cross-functional teams, and communicate strategies and performance insights effectively.

• Provide strategic oversight of agency and vendor partnerships supporting portfolio priorities and hotel performance and partner with internal stakeholders to optimize vendor effectiveness, value, and service delivery.

• Lead, coach, and develop a high-performing team of account managers aligned to the needs of Luxury & Lifestyle hotels.

• Drive workforce planning, organizational design, and talent development while fostering an accountable, inclusive culture.

• Influence and align stakeholders across Commercial, Brand, Marketing, Finance, and other enterprise teams.

• Drive adoption of luxury enterprise initiatives and contribute to broader Field Marketing Services leadership priorities.

What we need from you:

• Bachelor’s degree in marketing, Hospitality, Business, Communications, or a related field; Advanced degree preferred.

• 10+ years of progressive experience in hospitality marketing, field marketing, digital marketing, commercial strategy, or related disciplines, including experience working with luxury teams.

• Proven success leading high-performing teams and developing people leaders.

• Experience partnering with hotel owners, asset managers, commercial leaders, and other executive stakeholders, with a lens to the unique needs of luxury & lifestyle hotels.

• Demonstrated ability to develop marketing strategies, business cases, investment recommendations, and annual plans across complex portfolios, including strong commercial acumen and the ability to translate insights into strategic recommendations.

• Success leading cross-functional initiatives, organizational change, and external partner relationships; luxury, lifestyle, hotel, or travel industry experience preferred.

• Strong expertise in hospitality marketing, digital channels, direct revenue strategies, paid media, content, and commercial performance.

• Excellent relationship management, influencing, negotiation, presentation, and executive communication skills.

• Proven ability to lead complex projects, solve problems, manage competing priorities, and balance strategy with execution.

Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $138,000 .00 to $160,000.00. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

#LI-AA5

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.