Medical Social Worker

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Medical Social Worker

Location: 2310 S Christopher Columbus Blvd, Philadelphia, PA 19148

Role Description:

The Medical Social Worker (MSW) is a key member of Oak Street Health, contributing a unique and valuable perspective to our care teams to support the psychosocial needs of our patients. As a dedicated care team, they will provide assessments, advocacy, and comprehensive care coordination services to our highest-risk patients and their caregivers. The MSW’s goal is to help our patients improve their health status, avoid hospitalizations, and live healthier and happier lives.

Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Social Worker!

Core Responsibilities:

• Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits.
• Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan.
• Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
• Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
• Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits
• Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage their health conditions and have increased quality of life.
• Educate patients on supportive care options (including advance care planning and end-of-life care) and provide goals of care counseling, support, and advocacy at all stages of the patient journey.
• Provide psychoeducation to patients and families surrounding life stage and disease-specific issues, including dementia, adjustment to illness, aging, caregiver support, etc.
• Meet with care teams to collaborate and generate creative solutions to patient issues, and spearhead intervention in situations with complex psychosocial dynamics.
• Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions
• Partner with Community Health Workers (CHW) and provide clinical guidance and consultation regarding complex patient needs to these team members.
• Other duties as assigned.

What we're looking for:

Required Qualifications:

• Must meet State of Pennsylvania required licensure: Either Licensed Clinical Social Worker (LCSW) OR Licensed Social Worker (LSW). This includes a Master’s Degree of Social Work (MSW) from an accredited program.
• Proficient computer skills (including Microsoft, GSuite, and electronic medical records)
• Prior experience with complex care coordination and/or population healthcare management
• US work authorization

Strongly Preferred Qualifications:

• Experience with using metrics and data to guide practice and drive outcomes
• Minimum one year of recent medical social work experience in a healthcare environment
• Positive attitude, with a drive to improve the lives of an underserved population, including older adults, adults with disabilities, and those with chronic mental and physical illnesses.
• Ability to adapt, multi-task and stay flexible in a fast-paced environment.

Preferred Qualifications:

• Familiarity with the local community, including socioeconomic challenges, healthcare barriers, and resources to overcome these obstacles.
• Experience working on a multidisciplinary team of other healthcare providers
• Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$51,256.00 - $111,351.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 01/31/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.