ServiceNow Business Analyst

Job Description

large enterprise client is looking for a ServiceNow Business Analyst for its Cyber Security Technology vulnerability management transformation team. The team is building out ServiceNow's SecOps modules in a brand-new (greenfield) instance. This person turns business needs into clear, actionable requirements for the ServiceNow developers. They'll work directly with stakeholders to find the problem, design the solution, and document everything: functional, non-functional, and technical requirements, plus processes and workflows. They'll also judge how proposed changes affect the platform, support testing and troubleshooting with users and the dev team, make sure changes meet internal standards, and build and deliver end-user training. The role is the go-to SecOps SME for scope and requirement decisions. It needs someone who can run independently with little hand-holding. This role is required to be on-site at our client's offices 5 days x 40 hours per week.

Skills and Requirements

Type A, technical BA: drives requirements sessions, pushes back, owns the outcome, doesn't wait to be told what to do Works independently. Gets the problem and runs with it 1+ year writing requirements for a ServiceNow implementation or major enhancement Background in IT or cybersecurity Working knowledge of the vulnerability management lifecycle and cybersecurity best practices Strong written and verbal communication. Can explain complex ideas clearly to technical and non-technical people Agile experience Hands-on with ServiceNow, comfortable with configuration ServiceNow Vulnerability Response (VR), now USEM: a huge plus and the top differentiator ServiceNow Security Incident Response (SIR) Ideally both VR and SIR ServiceNow CSA certification, or willing to get it Greenfield or net-new ServiceNow implementation experience Experience building and delivering training materials

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].