Trade Compliance Coordinator - Weekend Coverage (Customer Onsite)

Company Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment. This position is expected to work five days per week with Saturday and Sunday included.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals

• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience

• Monitor and manage ticketing system for customs compliance requests and resolve quickly

• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements

• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed

• Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain

• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations

• Advise customers on import and export restrictions and customs related matters

• Responsible for daily tracking of operational metrics and meeting SLAs

• Quickly escalate issues and keep management up-to-date with work orders and other items as needed

• Identify gaps in current processes and procedures and suggest opportunities for improvement

• Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

• Support the execution of projects and drive and execute assigned individually owned projects, as needed.

• Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.

• Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed.

Qualifications

• Bachelor's degree or equivalent working experience
• 1-3 years related experience in customs compliance operations, import or export operations preferred
• Understanding of international trade and customs regulations, incoterms and impacts to supply chain
• Knowledge of international air, and ocean transport logistics processes
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Excellent communication and interpersonal skills
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
• Time management, resource management, attention to detail, and persuasion skills needed

Additional Information

Personal Development:

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Reporting Structure:

• Onsite Trade Compliance Supervisor / Onsite Trade Compliance Manager