Community Resource Advocacy Advocate

Community Resources and Advocacy Resource Advocate (37.5 hr./wk.; $21.91 - $23.25/hr.) Northampton, MA - Community Services Job Type - Full-time DEPARTMENT: Community Services POSITION: Community Resources & Advocacy Resource Advocate LOCATION: Northampton STATUS: Non-Exempt SUPERVISOR: Community Resources & Advocacy Program Coordinator POSITION SUMMARY: Community Resources & Advocacy (CR&A) provides supportive services and referrals for community members in the Community Action Pioneer Valley (CAPV) service area. CR&A receives thousands of inquiries and works with hundreds of households per year. CR&A Resource Advocates answer the information and referral phone line and web inquiries and make internal and external referrals. CR&A Resource Advocates help participants apply for public benefit programs, such as SNAP, and work with eligible participants to offer financial assistance. This position provides in-depth screening, application assistance, advocacy, education, and other follow-up services. We are exploring new CR&A service models focused on longer-term case management for individuals and families. This position will conduct case management/advocacy services alongside participants, focusing on financial and housing stability. QUALIFICATIONS/SKILLS The ideal candidate will demonstrate the following competencies: Interpersonal communication - verbal and written Conflict resolution, problem-solving, establishing priorities, navigating change Judgement and decision-making Practiced organizational skills, attention to detail, and ability to adapt to changing priorities Openness to understanding participants as experts of their own varied experiences and identities with empathy and patience Skillful relationship building with participants, staff, and community partners Balance of initiative to work independently and interest/ability to collaborate with others Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations Key Knowledge and Experience: Knowledge of social services, advocacy, and navigating resources Knowledge of Franklin and Hampshire counties and North Quabbin regional organizations and resources Experience working with marginalized communities and individuals with low incomes supporting stability efforts and providing case management and advocacy for individuals Experience with any of the following: housing/tenant rights, eviction proceedings, utility shut-off procedures, affordable housing resources and programs Experience with data management, data capture, tracking methods and analysis for outcome measurements Proficient computer skills (Microsoft Suite and databases) Bi-lingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role. To Qualify Minimum Qualifications/Transferable Skills: Three years? experience in social services or closely related field We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position. SEE THE COMMUNITY ACTION PIONEER VALLEY WEBSITE FOR MORE INFORMATION