Engineer- Datacenter Operations

Who are we and what do we do?

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Job Description

Location:

This is a full-time, work-from-office role with a required work-from-office presence five days a week.

Role in a nutshell:

We are seeking a motivated and detail-oriented individual to join our team in Virginia, US as a Datacenter Operations Engineer. In this role, you will be responsible for supporting the day-to-day operations of our datacenter infrastructure, ensuring its reliability, availability, and performance. You will work closely with a global team of senior engineers and technicians to maintain and troubleshoot datacenter equipment, deploy new hardware and software, and assist with monitoring and documentation tasks. This is an excellent opportunity for an individual who is passionate about datacenter operations and wants to develop their skills in a fast-paced and varied environment.

Desired experience:

Ideally, 2 to 3 years experience in an IT support role

Strong understanding of datacenter infrastructure components, including servers, storage systems, networking devices, and PDUs.

Proficiency in Linux and Mac OSx operating systems, including command-line interfaces and system administration tasks.

Experience with android and iOS a big plus (This can be taught to the right candidate)

Scripting in Bash, Ansible or similar would be advantageous.

Prior use of Jira, Confluence and Google workspace is desirable.

Basic knowledge of network protocols and technologies, including TCP/IP, VLANs, routing, and switching.

Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.

Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Proactive, with a strong attention to detail and ability to prioritize tasks in a dynamic environment.

Familiarity with datacenter operations best practices, such as equipment installation, cabling, power distribution, cooling, and environmental monitoring is nice to have, but can be taught.

Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience) desirable.

Some experience with virtualization technologies (e.g., VMware, Proxmox) and server hardware (e.g., Dell, HP) desirable but not required.

Language Requirements : English

You must have the right to work and reside in the US.

What will you do?

Assist in the maintenance and support of datacenter infrastructure, including servers, NAS systems, networking devices, Wifi AP's and power distribution units (PDUs).

Collaborate with senior engineers to deploy new hardware and software in the datacenter environment, ensuring proper installation, configuration, and testing.

Perform routine equipment inspections and daily maintenance tasks to identify and resolve potential issues before they impact operations.

Inventory management - asset tag equipment and keep track of repairs

Monitor datacenter performance metrics, including temperature, power consumption, and network connectivity, and promptly escalate any anomalies or alarms to the appropriate teams.

Assist in troubleshooting and resolving hardware and software issues, working closely with global, cross-functional teams to ensure timely resolution and minimal downtime.

Contribute to the improvement of operational procedures and documentation, maintaining accurate records of system configurations, changes, and incident reports.

Collaborate with vendors and service providers to coordinate equipment repairs and maintenance activities

Support datacenter security protocols, including physical access control, monitoring, and incident response procedures.

Stay updated on industry trends, emerging technologies, and best practices related to datacenter operations, and actively contribute to continuous learning and professional development

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience