Quality Assurance & Compliance Director (QASP Lead)

Quality Assurance & Compliance Director (QASP Lead)

Position Description

The QASP Director ensures exam accuracy, timeliness, and compliance consistently exceed VA standards. They monitor performance trends, oversee clinical and operational quality, and lead corrective actions. Their oversight protects program integrity and minimizes rework.

This position is located in our Fairfax, VA or Lafayette, LA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities

Oversees enterprise quality assurance programs, ensuring examination accuracy, compliance, and completeness across all service groups. Manages QASP adherence, audit workflows, error‑rate reduction, and timeliness metrics while driving continuous improvement in examiner performance, documentation sufficiency, and overall clinical output. Leads QA cycles, coordinates corrective actions and training updates, and delivers performance trend reporting to the VA PMO in alignment with MDEO Handbooks, M21‑1, and DBQ IEPD requirements.

Detailed Responsibilities

• Oversee QASP compliance, audit processes, timeliness tracking, and error‑rate reduction

• Review DBQs, exam outputs, and record packets for completeness, sufficiency, and diagnostic accuracy

• Manage QA cycles across scheduling, examiner networks, clinical operations, and supporting systems

• Track cancellations, remediation actions, and performance trends; maintain dashboards and conduct root‑cause analysis

• Coordinate examiner training, improvement cycles, and corrective action plans

• Prepare and deliver monthly/quarterly quality reporting to the VA PMO

• Ensure alignment with MDEO Handbooks, M21‑1 guidelines, and DBQ IEPD standards

Required qualifications to be successful in this role

Bachelor's degree

6–8 years healthcare QA/QC experience

Lean Six Sigma Green Belt

Familiarity with disability exams or claims quality metrics

Desired qualifications/non essential skills required

Certified Professional in Healthcare Quality (CPHQ)

Experience with VA QASP frameworks

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well being programs

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $172,400.00.

#CGIFederalJob

##LI AD1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations.