Technology Support Analyst II
Dublin, OHFull-time$60–65K/yrPosted 2 days agoSeen in employer's feed today
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At a glance
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Job overview
The Technology Support Analyst II provides hands-on technical support at John W. Danforth Company, troubleshooting IT issues, maintaining end-user equipment, and assisting users. The role supports IT systems and technology infrastructure through incident resolution, user guidance, and collaboration with the Technology Support Lead and IT team.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Us
John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Job Summary
As a Technology Support Analyst II at John W. Danforth Company, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.
Essential Duties & Responsibilities
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Provide hands-on technical support by diagnosing and resolving hardware, software, and network issues, ensuring timely and effective solutions.
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Support the setup, configuration, and maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
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Manage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution.
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Collaborate with first-line support and escalate complex issues to the Technology Support Lead or specialized teams as needed.
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Identify recurring issues and recommend proactive, long-term solutions to improve system performance and user experience.
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Assist in delivering end-user training and guidance to enhance productivity and reduce common technical issues.
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Develop and maintain clear, user-friendly documentation for IT procedures, troubleshooting steps, and best practices.
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Partner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience.
Qualifications
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Minimum of 2 years of experience in a technical support role, with hands-on experience troubleshooting hardware and software issues.
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High school diploma or equivalent required; associate’s degree or technical certification preferred.
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Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools.
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Strong customer service skills, with the ability to communicate effectively with users of varying technical backgrounds.
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Foundational understanding of networking concepts and protocols.
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Demonstrated ability to learn quickly and adapt to new technologies and processes.
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Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
#danfth
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range : $60,000-$65,000
Other Compensation : Bonus eligible
Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.
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Job Locations US-OH-Dublin
ID 2026-54724
Company John W. Danforth Company
Category Information Technology
Position Type Full-Time
Location Type Onsite
Posted Date (11/9/2026 1:37 PM)
How this job compares
Set against the 2,784 open IT Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$60–65K/yr
- Ohio median$63–79K/yr22 salary ranges
- US median$74–100K/yr927 salary ranges
This range's midpoint, $63K, is 10% below the Ohio median midpoint ($70K) — in the middle half of IT Support salary ranges in Ohio.
- Openings
- Olive Jobs lists 101 open IT Support jobs in Ohio and 2,784 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Experience
- This posting asks for at least 2 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,901 postings).
- Education
- This posting asks for a high school diploma; 772 of the 2,784 open IT Support jobs (28%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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