Technical Support Specialist Hybrid

JOB REQUIREMENTS: If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today! What TAPCO has to offer you 10 Paid Holidays Paid Vacation and Personal Time (starting day one) Four Weeks of Paid Parental Leave with no waiting period 401K Plan with Employer Match (fully vested on day one) Company-Funded Short-Term Disability Pet, Health, Vision, and Dental insurance Quarterly Company Events and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety Committee What you will accomplish as a Technical Support Specialist at TAPCO: The Technical Support Specialist plays a key role in supporting TAPCO's product and software management systems by troubleshooting, servicing, and maintaining solar-powered and AC-powered equipment. This position involves regular interaction with a wide range of stakeholders, including established customer accounts, vendors, and internal teams requiring clear communication and professionalism. This role demands strong diagnostic capabilities across electrical, mechanical, wireless, and computer systems, as well as the ability to remotely assist both customers and the IWS Field Service team with system setups and technical issues. The Specialist is expected to uphold TAPCO's standards of technical excellence and customer service while contributing to effective cross-functional collaboration. This position reports to the Technical Support Manager. Essential Duties and Responsibilities Deliver exceptional customer support, resolving diverse service requests to boost satisfaction and loyalty Respond promptly to technical support calls, service inquiries, and post-order concerns Independently troubleshoot customer issues via phone, remote tools, and escalation channels Diagnose and repair technical equipment, including electronic failures Log cases, track progress, and follow up through resolution utilizing ERP and CSM software tools. Process sales and RMA orders accurately and efficiently while ensuring timely resolution of issues Participate in 24/7 on-call rotation and support occasional after-hours operational needs Remotely support field service teams with calibrations and IWS system configurations Collaborate across departments including Sales and Field Service groups to resolve issues Foster strong working relationships with coworkers, contractors, vendors, and clients Operate service-related tools and equipment safely and efficiently Contribute actively to company-wide continuous improvement initiatives Author ERP knowledge articles for operations, troubleshooting, and system updates Work effectively within office environments and field settings Travels overnight for both in-state and out-of-state field work and training up to 15% of the time. Perform additional... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D8D3E3470F79495E