Technical Support Specialist

JOB REQUIREMENTS: Job Duties: Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions. Work in a high volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone. Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers. Work to bring systems back online; virtually removing and adjusting network components to resolve issues. Escalate product issues/bugs to the appropriate functional area for further investigation. Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education and Experience: Bachelor's degree in information technology or MIS preferred 3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred Qualifications: Strong technical aptitude Comp TIA A+ certification would be preferred Intermediate skills in networking, OS, cellular communication standards and hardware required Basic proficiency in Salesforce preferred Basic Industrial Tech Support preferred Basic experience with remote desktop applications preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://talentwire.org/aWulvw