Procurement Sr Coord

The Procurement Coordinator is responsible for supporting the performance and system capability of CBRE's service provider network. Operating within the Procurement Support Team, this individual receives escalations from the operations team, takes action to resolve provider-level performance and administrative issues, and serves as a direct coaching and training resource for providers.

This role is central to a team strategy designed to shift repeatable, high-frequency coaching and support tasks away from senior procurement staff, creating dedicated capacity for provider performance management at scale.

• Receive and action MAC tickets submitted bythe operations team across Communication and Admin Performance / SystemUtilization categories

• Review each ticket to identify the nature ofthe issue, validate provider contact information in Zoho CRM and FmPilot, andinitiate outreach using the defined escalation procedure

• Notify providers of escalations, inquire intoroot cause, and document all interactions in the ticket's Status Update field

• Close tickets with the appropriate CompletionCategory and a thorough resolution note

• Coach providers on communicationexpectations, portal and system usage, work order status management, quotesubmission standards, and invoice compliance

• Leverage Tableau performance data tocontextualize coaching conversations — identifying whether a provider is abovegoal, below goal, or low volume before outreach

• Use standardized coaching templates andscripts appropriate to the provider's performance level (Low Volume, AboveGoal, Below Goal)

• Reinforce expectations consistently acrossall provider interactions and escalate repeat or high-severity issues to theCoaching Owner

• Serve as the provider's primary contact forFmPilot system questions, access issues, and workflow navigation

• Provide direct, hands-on support to providerswho are unable to submit invoices, update work order statuses, or navigate themobile application

• Identify recurring system usage gaps andaddress them proactively through training outreach and self-paced learningresources

• Track and report on system utilizationmetrics and provider engagement with available training content

• Monitor provider performance metricsincluding Check-In/Check-Out adherence, Mobile App Adherence, Quote Turnaround,Invoice Turnaround, Response, and Resolution SLAs

• Use data from Tableau and FmPilot to identifyproviders whose system utilization is contributing to below-goal performance

• Partner with the operations and categorymanagement teams to align coaching strategy with metric improvement goals

• Track coaching impact over time and report onimprovement trends within the provider base

• Provide providers with access to self-pacedtraining resources covering FmPilot usage, IVR check-in/check-out, mobileapplication, quoting, and invoicing

• Track provider participation in self-pacedtraining programs and follow up with non-completers

• Drive adoption of self-paced training as ascalable alternative to one-on-one coaching for foundational system topics

• Continuously assess training materialeffectiveness and surface feedback for improvement

• Conduct proactive outreach to providersidentified through performance reporting as at-risk or below metric thresholds— before a formal escalation is submitted

• Use weekly and monthly reporting to identifypatterns across the provider base and prioritize outreach efforts

• Communicate proactively with providersshowing declining trends in system utilization, response times, oradministrative compliance

• Maintain organized records of all proactiveoutreach efforts and outcomes for reporting purposes

• Support the development and distribution ofmass communications to the provider network on topics such as policy updates,SLA changes, system upgrades, and training opportunities

• Assist in drafting, reviewing, and sendingprovider-facing communications that require coordination across multipleaccounts or regions

• Ensure provider communications are clear,accurate, and consistent with CBRE's standards and brand voice

• Assist the procurement and categorymanagement teams with Request for Information (RFI) and Request for Proposal(RFP) processes as needed

• Support data gathering, provider outreach,and documentation tasks related to sourcing events

• Contribute to provider qualificationactivities including data validation, contact verification, and capabilityassessment

What You’ll Need:

Required

• Bachelor's degree or equivalent professionalexperience

• Experience in a customer-facing, coaching, orvendor management role

• Strong verbal and written communicationskills

• Ability to interpret basic performance dataand translate it into action

• Comfort working across multiple systems andplatforms simultaneously

• Organized, detail-oriented, and able to manage a high volume ofconcurrent tasks

Preferred

• Familiarity with facilities management,procurement, or supply chain environments

• Experience with CRM tools (Zoho preferred)and facilities management platforms (FmPilot preferred)

• Exposure to Tableau or similar businessintelligence reporting tools

• Prior experience in training delivery,content creation, or provider enablement

• Understanding of SLA-based performance frameworks

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Procurement Sr Coord position is $49,540.99 annually [or $23.82 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. The application window is anticipated to close on 11/30/26 and may be extended as needed.  Or to express interest in similar roles, visit CBRE.com/careers. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)