Issuance, Policy Center and Manuals Team Lead / State Prog Admin Prin

Working Title: Issuance, Policy Center and Manuals Team Lead / State Prog Admin Prin

Job Class: State Program Administrator Principal

Agency: Children Youth & Families Dept

• Job ID : 97559

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/20/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

• Date Posted : 10/13/2026

• Closing Date : 10/27/2026

• Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office MAPE

• Division/Unit : DCY - Central Office / DCYF TES LOCL

• Work Shift: Day Shift

• Work Hours : 8:00am - 4:00pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available.

This position serves as the Issuance, Policy Center & Manuals Team lead for cash and food assistance program benefits issued via MAXIS and MEC², cash and food assistance program policy questions received from county and tribal agencies, and maintenance of cash, food and employment services program policy and system procedure manuals. Under administrative direction, this position is responsible for leading, coordinating and delegating tasks assigned to these efforts. Under the leadership of the Issuance, Policy Center & Manuals Supervisor, the incumbent will also manage the Electronic Benefit Transfer (EBT) contract and oversee the contract procurement process.

Responsibilities include:

• Provide leadership and direction to the MAXIS and MEC² issuance team (BENE) to ensure cash, food and child care assistance benefits are issued timely and accurately.

• Manage, monitor and enforce the Electronic Benefit Transfer (EBT) contract to ensure performance standards are met and take corrective actions when necessary.

• Provide leadership and direction to Policy Center team to answer cash and food assistance policy questions from county and tribal agencies.

• Provide leadership and direction to manuals staff that maintain the Combined Manual, SNAP Employment and Training manuals and MAXIS system instructions to ensure they reflect current state and federal laws, statutes, regulations and system procedures.

• Monitor and ensure EBT card security, issuance and inventory processes are followed by state and county/tribal agency issuance staff.

• Assist with the Request for Proposal (RFP) and procurement process for EBT issuance services

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Three (3) years of experience administering human services, public assistance, or other complex regulatory programs which must include: interpreting program rules; providing guidance to service partners; and resolving program or system issues.

Experience must demonstrate the following:

• Public assistance programs (such as cash assistance, SNAP, and child care assistance), including the ability to interpret and apply federal and state laws, regulations, and policies.

• Leading, coordinating, or providing work direction to staff, including mentoring, coaching, and supporting workflow in a program or operations setting.

• Review complicated policy or operational problems, identify workable fixes, and share the recommendations in a way that’s easy for all stakeholders to understand.

• Complex information systems, including navigating eligibility, issuance, or case management systems and understanding data relationships to support problem resolution.

Applicants who meet the above experience requirements may be further evaluated based on the following during the interview process:

• Strong written and verbal communication skills, including the ability to translate complex policy or technical information into clear and understandable guidance.

• Ability to build and maintain effective working relationships with a wide range of partners, including county and tribal agencies, vendors, financial institutions, and internal program staff.

• Ability to build collaborative relationships across diverse teams—such as counties, tribes, technical partners, financial institutions, and vendor representatives—and navigate differing perspectives to achieve shared solutions.

• High-level written and verbal communication skills that support drafting clear policy language, updating manuals, and providing guidance to a broad range of stakeholders.

Preferred Qualifications

• Leading teams through workflow coordination, coaching, mentoring, or project leadership in a policy, operations, or service-delivery environment.

• Experience with MAXIS, MEC², MS office suite programs

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

• Reference check

• Criminal Background check

• Driver’s License Check

• Personnel File Review: all current and former public sector employees

• Additional assessment may be required during the interview process

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.