Collections Representative

Description We are looking for a detail-oriented Collections Representative to support hospital claim denial recovery efforts for a healthcare-focused team. This Long-term Contract opportunity is based in Minneapolis, Minnesota, and will focus on resolving denied, short-paid, and unpaid claims across a wide range of payer types. The person in this role will help reduce aging inventory by investigating claim issues, applying payer and contract knowledge, and driving timely follow-up on outstanding balances.

Responsibilities:

• Pursue payment resolution for hospital accounts with denied, underpaid, or outstanding claims across multiple insurance payers.

• Review claim status and supporting documentation to identify the cause of non-payment and determine appropriate next steps.

• Conduct follow-up with payers to appeal denials, correct billing issues, and secure reimbursement on eligible accounts.

• Apply healthcare collection regulations and compliance standards when managing account activity and recovery efforts.

• Interpret payer agreements and reimbursement terms to verify expected payment amounts and identify discrepancies.

• Document account actions thoroughly in relevant systems and maintain accurate records of communication, outcomes, and follow-up plans.

• Prioritize assigned inventory effectively to address backlog volumes and meet productivity expectations.

• Collaborate with team members and internal stakeholders to escalate complex accounts and support overall denial recovery goals. Requirements • High school diploma or equivalent.

• At least 1 year of experience in healthcare collections.

• Working knowledge of denial follow-up, claims resolution, and payment recovery processes.

• Familiarity with laws, regulations, and compliance practices related to healthcare collections.

• Ability to interpret contract language, payer terms, and reimbursement structures.

• Proficiency with Microsoft Excel, Word, and Outlook.

• Strong written and verbal communication skills with the ability to manage payer interactions professionally.

• Hospital collections experience and familiarity with systems such as Invision are preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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