Assistant Customer Service Manager

Sanborn. Tops Markets. Assistant Customer Service Manager. $18.50/hour. SUMMARY The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina. ESSENTIAL DUTIES AND RESPONSIBILITIES * Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels * Effectively trains, coaches, and mentors associates. * Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible * Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. * Assists in writing of the schedule weekly for front-end associates and maintains proper staffing. * Makes certain that associates are properly informed and trained about all promotions and fundraisers. * Ensures that merchandise returns are fulfilled throughout the day * Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies * Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc. * Finish and retain reports/ logs needed for store audit and state inspection * Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC * Maintains supplies for front-end, places orders when needed and keeps inventory * Performs special store level tasks/projects as assigned by the store manage Follow link to apply through company website: https://www.topsmarkets.com/Careers/