AVP Case Management Services Resource Center

This position is incentive eligible.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: AVP Case Management Services Resource Center

Job Summary and Qualifications

The Associate Vice President (AVP) of Case Management Services (CMS) Resource Center provides executive leadership for the centralized CMS Resource Center, overseeing the design, implementation, and ongoing optimization of the Resource Center Operating Model.

This role is accountable for operational performance, financial stewardship, KPI oversight, workforce strategy, automation enablement, and alignment with enterprise Case Management (CM) strategy. The AVP partners closely with Division Leadership, CM Directors, Finance, and DT&I to drive measurable impact through a centralized, scalable, and performance-driven operating model.

This position requires an individual who is a self-starter and thought-leader, has the ability to manage multiple priorities, work with minimal supervision on assigned projects and activities, demonstrates tact and diplomacy in situations of conflict and controversy and demonstrates excellent communication and presentation skills. This individual must be able to adapt quickly to change and be able to coordinate efforts across multiple stakeholders.

Core Responsibilities:

• Leads execution and continuous refinement of the Resource Center Operating Model Framework & Role Profiles

• Oversees workflow enhancements and risk/benefit alignment associated with centralization.

• Ensures implementation roadmap milestones are achieved and aligned with enterprise initiatives.

• Owns performance management framework and monitoring for the Resource Center

• Operationalizes KPIs for Resource Center and establish reporting cadence.

• Partners with stakeholders to align investment requirements and benefit realization schedule.

• Monitors detailed schedule of benefits and financial impact.

• Ensures staffing model guidelines are implemented and optimized.

• Drives talent strategy, turnover mitigation, and scalable workforce planning.

• Leads opportunity identification and risk/benefit analysis for automation initiatives.

• Establishes and maintains effective and positive relationships which promote teamwork.

• Other duties as assigned

Education and Experience:

• Master’s Degree (e.g. Healthcare Administration, Business Administration, nursing or healthcare-related field) – Preferred

• Bachelor’s degree (e.g. healthcare-related field – Required

• 7+ years of experience in progressive leadership roles in shared services, centralized operations, large, multi-site healthcare systems or complex organizations – Required

Knowledge, Skills and Abilities:

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.

• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.

• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.

• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.

• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.

• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.

• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our AVP Case Managementt Services Resource Center opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.