Dispatch Supervisor
Phoenix, AZFull-timeSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Dispatch Supervisor oversees scheduling of staff and vehicles for daily funeral home and care center operations in a market. The role coordinates first calls, removal technician dispatch, paperwork, work schedules, vehicle upkeep, supplies, and vendor sourcing. It also provides feedback to management and supports service coverage while maximizing company resources within budgetary standards.
Skills & qualifications
Skills
Qualifications
Full job description
Our associates celebrate lives. We celebrate our associates.
For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
JORESPONSIBILITIES
Dispatching/Paperwork
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Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.
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Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.
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For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.
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Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.
Procurement
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Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.
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May maintain inventory for caskets and cremation containers. May order special requests.
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May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market
People Development
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Leads by example exhibiting professional behaviors and communication
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Provides development and performance feedback to management
EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS
Education:
- High school diploma or GED equivalent
Certification/Licensure
- Current state driver’s license with an acceptable driving record
Experience:
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Three (3) years scheduling or logistics experience
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Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs
Knowledge, Skills & Abilities:
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Ability to resolve issues in accordance with company goals and objectives
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Professional verbal and written communication and interpersonal skills
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Ability to prioritize and organize effectively with a keen sense to detail
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Ability to work in a fast paced, high pressure environment
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Ability to multi-task using multiple software programs simultaneously
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Proficient MS Office suite skills
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Proficient database software skills and understanding of automated workflow
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Working shift requires availability for night and weekend work
Postal Code: 85009
Category (Portal Searching): Operations
Job Location: US-AZ - Phoenix
Job Profile ID: F00253
Time Type: Full time
Location Name: Phoenix Personal Care Center
How this job compares
Set against the 9,400 open Operations jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- Arizona median$86–126K/yr76 salary ranges
- Arizona median$20–23/hr32 hourly ranges
- Openings
- Olive Jobs lists 180 open Operations jobs in Arizona and 9,400 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Arizona
- Enterprise Mobility11 open
- Amazon9 open
- RTX Corporation7 open
- Experience
- This posting asks for at least 3 years of experience; Operations postings that state a minimum ask for 4 years at the median (5,848 postings).
- Education
- This posting asks for a high school diploma; 4,543 of the 9,400 open Operations jobs (48%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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