Quality and Safety Manager
Fort Worth, TXFull-time$21–23/hrPosted 2w agoStill listed 3 days ago
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At a glance
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Job overview
Via is seeking a Quality & Safety Manager to support safety, service quality, and operational efficiency for its transit services. The role supervises and trains drivers, monitors on-the-road performance, responds to incidents, and maintains service standards. It is an in-person, field-based position five days per week, including weekends, with most time devoted to on-the-road supervision.
Skills & qualifications
Skills
Qualifications
Full job description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence. This is an in-person position with the expectation that you will be in the field 5 days per week weekend included What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary: $21-23 / hour
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.
How this job compares
Set against the 397 open Transportation Manager jobs on Olive Jobs, counted November 3, 2026.
- Openings
- Olive Jobs lists 36 open Transportation Manager jobs in Texas and 397 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Ryder3 open
- Ryder System3 open
- US Foods3 open
- Experience
- Transportation Manager postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (337 postings).
- Education
- 29 of the 397 open Transportation Manager jobs (7%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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