Fraud Analyst

Description

We are looking for a Fraud Analyst to support a retail apparel and accessories business in Wisconsin through a Contract assignment. This role focuses on reviewing online transactions, identifying suspicious activity, and helping protect revenue while maintaining a positive customer experience. The ideal candidate brings strong judgment, fraud detection expertise, and the ability to work closely with multiple teams in a fast-paced eCommerce environment.

Responsibilities:

• Evaluate flagged and high-risk eCommerce orders in real time to determine whether purchases should be released, held for review, or stopped due to suspected fraud.

• Analyze transaction patterns, order velocity, and unusual buying behavior to uncover potential card misuse, account compromise, or organized fraudulent activity.

• Partner with customer support, fulfillment, logistics, and finance stakeholders to validate order details, confirm customer legitimacy, and address fraud-related concerns.

• Apply balanced decision-making to reduce unnecessary order declines while still protecting the business from financial loss and fraudulent transactions.

• Track emerging fraud trends, unexpected activity increases, and recurring risk indicators, then escalate meaningful findings to leadership for action.

• Document investigations, decisions, and supporting evidence clearly to maintain accurate records and improve fraud prevention efforts over time.

• Support fraud review coverage during evening and weekend hours to help ensure timely action on urgent transactions and risk events

Requirements • Experience in fraud analysis, fraud investigation, or transaction risk review within an eCommerce or retail setting.

• Working knowledge of card fraud, credit card abuse patterns, and common indicators of suspicious online purchasing activity.

• Ability to interpret order data, customer information, and transaction behavior to identify potential fraud quickly and accurately.

• Familiarity with order management processes and the operational impact of fraud decisions on fulfillment and customer experience.

• Strong analytical thinking and sound judgment when handling high-volume queues and time-sensitive reviews.

• Effective communication skills with the ability to collaborate across business functions and explain risk-based decisions clearly.

• Availability to work evening and weekend schedules as needed for transaction monitoring coverage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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