Senior Systems Engineer

Description The Experience Information Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy supporting HR and Finance systems in Hire to Retire, Source to Pay, Record to Report and Plan to Perform business areas with applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement.

What You’ll Be Doing

• As an Individual Contributor (IC) Service Manager for Financial Systems, you will serve as the core hands-on subject matter expert responsible for the end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems (Workday Financials, Vertex, Blackline, Revpro and other SaaS applications).
• Partner directly with business stakeholders (Finance, Accounting, Procurement, Tax, Treasury) to understand system pain points, gather requirements, and translate them into actionable technical solutions.
• Lead and mentor a team of systems engineers, providing guidance and support to ensure high availability, reliability, and optimal performance of Core ERP systems (Workday Financials, Vertex etc), meeting defined SLAs (Service Level Agreements) and KPIs.
• Own the end-to-end resolution of high-priority incidents affecting financial systems. Drive root cause analysis (RCA) to prevent recurring failures.
• Hands on ownership of Level 2/Level 3 support issues and coordinate user acceptance testing (UAT) for system bugs & enhancements.
• Audit & Compliance: Ensure financial systems adhere to internal controls, SOX (Sarbanes-Oxley) compliance, data privacy regulations, and statutory financial reporting standards.
• Access Control & Security: Monitor user access governance, Role-Based Access Control (RBAC), and Segregation of Duties (SoD) to mitigate fraud and security vulnerabilities.
• Disaster Recovery (DR): Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.

You’re Our Person If...

• 12+ years of experience in software engineering & operations, with a proven track record of service ownership of Financial ERP Systems especially Workday, Vertex and other SaaS application supporting Finance business processes.
• Proven operational background in IT Service Management (ITSM) frameworks, incident/problem/change management, API/integration support, and root-cause analysis.
• Expertise in one of the Finance business processes (Record to Report, Source to Pay, Plan to Perform).
• Experience in multiple Integration technologies like MuleSoft and Workday integrations (Studio, Orchestrations, etc.)
• Experience leading a global team working out of multiple time zones.
• A keen eye for Innovation, Operational Excellence, and Automation.
• A related technical degree required
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

Even Better If...

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.