Product Delivery Manager

R10091592 Product Delivery Manager (Open) Location: Independence, OH - Rockside Woods Blvd - Digital & IT - ALIZENT US World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly. How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. The Product Delivery Manager has a global vision of all products for a product line for the Americas. They will be responsible for the operational end-to-end management of IoT products and Bulk Supply Chain products family as per business needs. They will also be in charge of leading, planning, directing and controlling all activities related to Product Delivery and Technical Operations. This role is reporting to the product line director and part of the management team of the product line. in this position, you will be functionally managing the product expert team on operational topics and working closely with the customer services team for the incident management. This position is to be based in Cleveland (USA). Specifically for the team based in Cleveland there are three positions, acting as a team, that play a key role in supporting Airgas operations as the main user of BOS solutions in the Americas Engagement Lead Owns the global relationship, engagement, satisfaction (AMG-DDS), possesses a deep understanding of Industrial Applications solutions and their applicability to Air Liquide/Airgas industrial environments. Product Experts Owns the implementation of the product holistically, including the understanding of the business/operations needs, developments to be made, and the implementation/deployment of the product. Holds a deep understanding of the product and is capable of recommending the best way of using it for each need. Owns Support L3 and the iteration with the technical teams to support/maintain the product Product Delivery Manager (PDM) Owns the Run phase (SLA-AME). The key go-to person for SLA At Air Liquide we RESPECT, HONOR and VALUE diversity. Air Liquide is hiring for a Product Delivery Manager in Cleveland, OH. We are looking for you! Comprehensive Family Benefits: Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.Early Access: Your benefits start on the first day of employment. 1. Service Management - Monitoring and management of performance KPIs for the service in close collaboration with Customer Services. - Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains - Present service performance /metrics data in a way which is understandable, actionable and adds value to the Service Manager - Support Service Reviews organized by the BU with Local Digital Solution Owners and the BIS. 2. Product Operations and Performance The Service Delivery Manager is accountabl