Account Resolution Specialist (Onsite)
Draper, UTJob$23/hrSeen 3w agoSeen in employer's feed 1 day ago
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Job overview
The Account Resolution Specialist joins a financial services operations team to research complex account matters and resolve sensitive cases involving bankruptcy, deceased customers, and military servicemember protections. The role combines investigative research, data analysis, and specialized case processing in a contact center environment. It is onsite in Draper, Utah, and requires candidates to live within commuting distance.
Skills & qualifications
Skills
Qualifications
Full job description
Account Resolution Specialist (Onsite)
Draper, UT | $23/hr | Monday–Friday
Join a financial services operations team focused on researching complex account matters, analyzing information, and resolving sensitive cases involving bankruptcy, deceased customers, and military servicemember protections. This role combines investigative research, data analysis, and specialized case processing within a contact center environment.
What You’ll Do
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Research and process complex cases involving bankruptcy, deceased customers, and Servicemembers Civil Relief Act (SCRA) matters
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Use multiple systems and databases to research, validate, and analyze information
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Investigate escalated account issues and determine appropriate resolutions
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Use data tools to support research, case review, and operational decisions
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Make outbound calls to gather information when needed
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Maintain accurate documentation and follow regulatory and compliance requirements
What We’re Looking For
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Experience in financial services, banking, or operations preferred
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Experience with SQL and SAS
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Strong analytical, research, and problem-solving skills
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Excellent attention to detail and ability to interpret information across multiple systems
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Proficiency in Microsoft Office, particularly Excel
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Experience with bankruptcy, SCRA, account disputes, or risk-related operations is a plus
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Bachelor’s degree preferred, or equivalent relevant experience
What You’ll Get
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$23/hour
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Monday–Friday schedule
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Hands-on experience in specialized financial operations, research, and risk management
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Opportunity to contribute to process improvements and complex case resolution
Location Requirement: This is an onsite position in Draper, UT. Candidates must live within commuting distance.
Apply today if you bring strong technical research skills and enjoy investigating complex issues in a financial services environment.
PrincePerelson & Associates is an Equal Opportunity Employer and complies with all provisions of the EEO and ADA laws. We do not discriminate in our employment practices on the basis of race, color, religion, national origin, sex (including sexual orientation and sexual identity), age, genetic information, parental status, military status, disability, or any non-merit-based factors or other federal, state, or locally protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.
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