Change Management Analyst (100% Remote)

Job Description

Insight Global is looking to hire a Change Management Analyst sitting remotely. This person will support a federal customer within their financial organization, specifically across acquisitions and budget functions. The team currently relies heavily on financial analysts and SMEs for user questions, information requests, approvals, and support, creating a need for a more clearly defined and consistent process.

The Change Management Analyst will evaluate existing processes and documentation and help build a more structured approach for how users access information, request support, obtain approvals, and escalate questions. This person will help clarify where different requests should go, improve existing process documentation, and develop communications and training materials that make it easier for users to navigate the newly implemented financial tool. The goal is to create a more consistent user experience while reducing unnecessary coordination and reliance on financial analysts and SMEs.

Key responsibilities will include:

• Reviewing existing process documentation and identifying opportunities to build upon and clarify current processes
• Defining clearer processes for how users request information, support, and approvals
• Establishing a more consistent approach for how users reach out for support and where different requests should be routed
• Developing and updating process documentation, communications, and training materials
• Coordinating with financial analysts, SMEs, federal IT PMs, and tool users to understand needs and improve the overall support process
• Helping ensure questions, support requests, enhancement requests, tickets, and approvals are directed to the appropriate owners

Compensation: $62.00/hr to $68.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Skills and Requirements

• Ability to obtain a DHS EOD security clearance
• Bachelor’s Degree
• 7+ years of consulting experience, with experience aligning multiple stakeholder groups and driving adoption
• Proven experience in change management planning, stakeholder engagement, organizational readiness, and strategic communications
• Experience supporting adoption, communications, training, and/or operational readiness for a new business system, enterprise application, or process transformation
• Experience developing user-focused process documentation and enablement materials, including SOPs, job aids, FAQs, process maps, training materials, and stakeholder communications
• Strong written and verbal communication skills, with the ability to translate complex business, technical, or financial information for different audiences
• Hands-on experience with Atlassian Jira, Confluence, and SharePoint
• Ability to work independently, manage competing priorities, exercise sound judgment, and build relationships across multiple stakeholder groups
• Experience supporting federal agencies
• Certified Change Management Professional (CCMP) or Prosci Certification
• Familiarity with federal financial systems and deliverables such as budget cost estimates (BCEs), memorandums of agreement (MOAs), and chargeback models.
• Experience using ServiceNow and MS Dynamics or similar case-management/enterprise workflow tools.
• Experience supporting software implementation, system modernization, agile delivery, or product management teams.
• Experience developing adoption metrics, stakeholder engagement plans, communication calendars, training plans, or user-support dashboards.
• Experience managing CX and change management initiatives for DHS or Federal customers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].