Motor Vehicle Deputy Registrar

Job Duties

1. Motor Vehicle and DNR Operations

a. Reconciles and closes daily reports. Prepares daily bank deposits and replenishes petty can and coin as needed. Collects outstanding funds owed to the office. Audits no fee reimbursements and sends quarterly invoice for LoginMN reimbursement from State of MN.

b. Acts as the primary liaison with the Department of Motor Vehicles and DNR when conducting difficult transactions and makes required final decisions.

c. Assists staff in processing a wide variety of licensing transactions in a manner that reflects the City’s commitment to providing exceptional customer service. Resolves all customer concerns that cannot be accomplished by Clerks. Reviews errors with clerks and keeps them informed on any new procedures or practices within the Department of Public Safety (DPS) and/or the Hutchinson Motor Vehicle office.

d. Serves as primary contact with dealership titling clerks to process title work and Electronic Vehicle Titling Registration (EVTR) transactions.

e. Supervises and helps maintain all required Deputy Registrar files, records and inventories. Appropriately handles confidential data.

f. Approves the DMV informational screen in the office and information on the website.

g. Monitors and responds to correspondence received via the city’s website helpdesk, via email and mail, concerning questions on motor vehicle registration, titles, driver’s license and other issues the public presents.

h. Prepares operating budget for the motor vehicle office and is responsible for monitoring and implementing the adopted budget on a monthly and annual basis.

i. Actively participates in the Minnesota Deputy Registrar Association to help forward pertinent changes in Minnesota State statutes and rules that affect all deputy registrar offices.

j. Other duties as assigned.

1. Supervision of Staff

a. Recommends candidates for hire, develops staff, assigns duties and responsibilities, and sets performance standards for staff. Completes annual reviews.

b. Supports and enforces City policies, procedures, operations and safety rules.

c. Determines employee work schedules to maintain adequate staffing levels.

d. Ensures all clerks pass and maintain necessary data privacy and vehicle certification(s).

EQUIPMENT

Calculator, personal computer, related software, telephone, credit card machine, scanner and copier.

WORKING CONDITIONS

Full time position, typically 40 hours per week. Indoor, office environment with a significant amount of time working at the counter. Constant contact with the public. Office lobby open to the public 8:00 a.m. to 4:00 p.m., walk up window open 4:00pm-5:30pm, Monday through Friday.

Minimum Education Required

Associates degree in business administration, business management or closely related field or combination of relevant education and experience may be considered.

Minimum Experience Required

At least one year, full time experience working in a Minnesota Deputy Registrar’s office or performing related Licensing functions, experience using MNDRIVE and Payit systems.

o Two years of supervisory experience (Two years of experience providing lead direction to staff may substitute for one year of supervisory experience.)

o Must possess and maintain a valid class D driver’s license.

o Knowledge of motor vehicle office functions

o Knowledge of the current Minnesota Driver and Vehicle Services System (MNDRIVE).

o Knowledge of the principles and practices of supervision.

o Ability to supervise, direct and evaluate the work of others.

o Experience in high volume service delivery principles, the ability to effectively plan, organize, motivate and direct staff to create and maintain high quality service.

o Demonstrates an ability to understand and respect the diversity of customers and co-workers, effectively communicating with individuals whose first language may not be English.

o Ability to establish and maintain effective working relationships with the public, co-workers and subordinates.

o Ability to communicate effectively both orally and in writing.

o Skill in management of official records and documents.

o Ability to develop and administer division budget.

o Ability to work under pressure.

o Ability to effectively de-escalate situations.

o Ability to compile and prepare involved statistical data.

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Physical Required

Yes

Drug Test Required

Yes

Compensation

$37.92 - $56.88 / Hourly

Postal Code

55350

Job Type

Full Time

Place of Work

On-site

Requisition ID

106500

Job Benefits

The city provides a competitive benefits package including health, dental, vision, and life insurance, flex spending plan, Public Service Loan Forgiveness Program (PSLF), generous paid leave policies, including vacation, sick, ESST, and 11 paid holidays, free Employee Assistance Program (EAP), and MN Public Employers Retirement Association (PERA) for qualified employees.