Account Manager Customer Support

Description We are looking for a service-driven Account Manager Customer Support specialist to join our team in Chattanooga, Tennessee. This Contract to permanent opportunity is ideal for someone who excels at managing recurring client work, coordinating details across multiple timelines, and delivering a dependable customer experience. In this position, you will act as a primary point of contact for customers, helping ensure projects move smoothly from initial request through final completion. Success in this role requires strong organization, clear communication, and the ability to balance accuracy with responsiveness in a fast-paced setting.

Responsibilities:

• Manage recurring client projects by organizing schedules for weekly, monthly, and annual service deliverables.

• Serve as the main contact for customers, providing guidance, status updates, and timely responses throughout each project lifecycle.

• Create, maintain, and review job documentation to support accurate execution and proper tracking of client requests.

• Monitor active work from intake to completion, making sure deadlines, specifications, and quality expectations are consistently met.

• Communicate changes, priorities, and timelines proactively to both clients and internal teams to avoid delays or misunderstandings.

• Partner with operational and support staff to coordinate accurate delivery and resolve issues that may affect service outcomes.

• Handle customer interactions across inbound and outbound communication channels while maintaining a thorough and solutions-focused approach.

• Identify workflow improvement opportunities that strengthen efficiency, organization, and overall client satisfaction. Requirements • Prior experience in customer service, account coordination, administrative support, or a related client-facing role.

• Strong ability to manage multiple assignments at once while maintaining close attention to detail and accuracy.

• Clear verbal and written communication skills with the ability to build trust and maintain positive client relationships.

• Comfort working in a fast-paced environment that requires organization, follow-through, and proactive problem-solving.

• Proficiency with business software and office tools, including Microsoft Office applications such as Excel and Outlook.

• Experience with order entry, customer support processes, or high-volume inbound and outbound communication is preferred.

• Background in print, mail, production support, project coordination, or similar operational environments is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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