Patient Services Manager

Job Description

Aramark Healthcare+ is seeking a Patient Services Manager to join our team at United Regional Health Care System in Wichita Falls, TX. This leadership role oversees patient dining operations within a 250-bed acute care hospital, managing a team of approximately 30 frontline employees. The Patient Services Manager is responsible for driving patient satisfaction, leading daily operations, supporting a hybrid room service program, and ensuring compliance with food safety and regulatory standards. The ideal candidate is a strong people leader with proven management experience, excellent time management skills, and the ability to prioritize and execute in a fast-paced healthcare environment.

Job Responsibilities

• Manages patient food service activities while ensuring compliance with established policies, procedures, and regulatory standards.

• Leads patient services staff to ensure meals are accurately prepared and delivered in a timely manner.

• Conducts patient and department rounding to assess satisfaction, address concerns, and identify opportunities for service improvement.

• Oversees the diet office and patient ambassador program to ensure an exceptional patient experience.

• Maintains safety, sanitation, and quality compliance throughout all patient dining operations.

• Supervises tray line operations and/or the room service program to ensure accuracy, efficiency, and patient satisfaction.

• Collaborates with clinical nutrition, nursing, and hospital leadership teams to support patient-centered care.

Leadership:

• Leverage Aramark's coaching model to engage, develop, and support team members in achieving their full potential.

• Reward and recognize employees while fostering a culture of accountability and teamwork.

• Ensure individual and team performance meets operational objectives and client expectations.

• Plan and lead daily team briefings and communicate departmental priorities effectively.

• Demonstrate strong time management, prioritization, and problem-solving skills to support daily operations.

• Ensure safety and sanitation standards are consistently maintained throughout the department.

Client Relationship:

• Maintain effective client and customer relationships that support operational success and service excellence.

• Identify client needs, communicate operational progress, and proactively address concerns.

• Demonstrate exceptional customer service utilizing Aramark's service model and hospitality standards.

Financial Performance:

• Assist with the completion and maintenance of financial reports and departmental documentation.

• Support achievement of client and company financial goals.

• Utilize Aramark processes, systems, and performance metrics to identify opportunities for operational improvement.

• Monitor labor, productivity, ordering, and inventory trends to support financial performance.

Productivity:

• Create value through efficient operations, effective cost controls, and sound resource management.

• Support Operational Excellence initiatives by meeting food, labor, quality, and service targets.

• Ensure team members are properly trained and equipped to perform their responsibilities successfully.

• Supervise production, quality, and operational execution to ensure consistent results.

Compliance:

• Maintain a safe and healthy environment for patients, customers, visitors, and employees.

• Comply with all applicable policies, procedures, and regulations, including those related to safety, sanitation, health, and wage and hour requirements.

• Ensure readiness for regulatory inspections, audits, and client reviews.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 3-5 years of leadership experience in food service, hospitality, healthcare support services, or a related operational environment.

• Proven experience managing, coaching, and developing frontline teams in a fast-paced setting.

• Strong organizational, time management, problem-solving, and critical-thinking skills with the ability to effectively prioritize competing responsibilities.

• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the organization.

• Acute care hospital, patient dining, healthcare, or hospitality management experience preferred.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .