IT Service Management / Production Control / IT Operations

IT Service Management / Production Control / IT Operations Company: Financial Information Services Agency (FISA) City of New YorkJob Type: Full-TimeWork Schedule: 3-day work week, consecutive days, 7:30 AM8:00 PMSchedule: Rotating schedule, including weekends and holidaysJVN #: JVN-783067Location: New York CityNYC Residency: Not RequiredPay rate: 3742/hour , between $77,000.00 to $87,000.00 annually, ## Position OverviewThe Financial Information Services Agency (FISA) is seeking a Job Administration / Production Control Technician to report to the Night Shift Supervisor. The selected candidate will be responsible for monitoring and managing job flows through the CA Workload Automation DE (dSeries) scheduling system.Jobs are executed across z/OS mainframe, UNIX, and PeopleSoft environments. The technician will monitor scheduled jobs, respond quickly to job failures, perform preliminary troubleshooting, coordinate with appropriate on-call technical staff, and document issues and resolutions.The role will also support job flow dependencies, software migrations to production and test environments, and the execution and troubleshooting of test flows. ## Key Responsibilities * Monitor job flows using the CA Workload Automation DE (dSeries) scheduling system. * Monitor batch jobs running on z/OS, UNIX, and PeopleSoft platforms. * Identify and perform preliminary troubleshooting of failed jobs and batch processes. * Respond promptly to production job failures and schedule-related issues. * Escalate critical incidents to the appropriate on-call technical staff. * Establish and maintain job flow dependencies. * Execute and troubleshoot test flows. * Occasionally migrate software to production and/or test environments. * Troubleshoot scheduling, batch processing, and cycle flow issues. * Document production problems, job failures, troubleshooting activities, and resolutions. * Work with technical teams to resolve production issues and minimize operational disruptions. * Perform activities related to mainframe compile, link, and bind procedures as required. * Follow established SDLC and IT operations processes. * Maintain clear and accurate operational documentation. * Perform other related production control and job administration duties as assigned.## Required / Preferred Skills * Extensive experience working in Production Control with mainframe or mid-range computer systems. * Experience establishing and managing job dependencies. * Experience troubleshooting JCL errors. * Knowledge of GDGs, File-AID, and IDCAMS. * Knowledge of CA Workload Automation DE (dSeries) or a similar enterprise scheduling platform. * Strong knowledge of z/OS JCL and TSO/ISPF. * Experience with mainframe compile, link, and bind procedures. * Familiarity with FTPS and/or Connect file transfer protocols. * Knowledge of UNIX environments. * Knowledge of PuTTY and WinSCP. * Familiarity with Rational Tools, including ClearQuest and ClearCase. * Knowledge of PeopleSoft PeopleTools, particularly Process Monitor. * Knowledge of IMS and DB2. * Proficiency with Microsoft Word and Excel. * Strong oral and written communication skills. * Excellent interpersonal, organizational, analytical, and problem-solving skills. * Strong understanding of standard SDLC methodologies.## Required Experience * 35 years of related scheduling experience with a Windows-based scheduling system. * 5 years of experience escalating and documenting critical job failures and scheduling problems. * 5 years of hands-on experience executing and performing preliminary troubleshooting of schedulers, batch processes, and cycle flows.## Minimum QualificationsCandidates must meet one of the following: 1. A bachelor's degree from an accredited college in Computer Science, Engineering, or a related field, plus 4 years of satisfactory full-time experience related to IT servi