Technical Project Coordinator I (Contractor)

Description

Technical Project Coordinator

Long Term Contract

Location: Plano, TX, Hybrid-4x Onsite

Pay: Available on W2

Overview

We are seeking a Technical Project Coordinator to support field service installation, upgrade, and remediation projects. This role serves as the operational hub for day-of-service activities, coordinating field technicians, project teams, vendors, and customers to ensure successful project execution from dispatch through completion.

The ideal candidate has experience in field operations, technician dispatching, project coordination, or service delivery and thrives in a fast-paced environment where communication, organization, and problem-solving are critical.

Key Responsibilities

• Coordinate field technician dispatch and day-of-installation activities.

• Conduct pre-dispatch readiness reviews with technicians to ensure successful service delivery.

• Provide real-time operational support during installations, upgrades, and service events.

• Monitor project progress, milestones, and technician status throughout the workday.

• Maintain accurate project records and update status tracking tools.

• Serve as the primary point of contact between field technicians, project teams, management, vendors, and customers.

• Ensure required documentation, photos, test results, and project records are completed and submitted accurately and on time.

• Manage projects from initial dispatch through work order completion and technician release.

• Escalate issues, coordinate resolutions, and communicate updates to stakeholders.

• Support operational reporting and KPI tracking related to project success and customer satisfaction.

Requirements

Required Qualifications

• 2+ years of experience in project coordination, operations coordination, dispatching, logistics, service delivery, or a related field.

• Experience coordinating field technicians, service teams, or installation activities.

• Strong communication, organizational, and multitasking skills.

• Ability to manage competing priorities in a fast-paced operational environment.

• Experience tracking work orders, project status, or service activities.

• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Preferred Qualifications

• Experience in telecommunications, IT services, technical field services, or similar operational environments.

• Project coordination or project management experience.

• Experience working with service management, dispatching, or project tracking systems.

• Familiarity with tools such as Smartsheet or similar project management platforms.

• Bachelor's degree or equivalent combination of education and relevant experience.

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