Delivery Manager - Fare Collection Program

About WSP

WSP is a leading global engineering and professional services firm dedicated to future-ready infrastructure, transportation, and mobility solutions. We help transit agencies modernize their systems through innovative technology, program management, and operational excellence.

This Opportunity

WSP is seeking an experienced Delivery Manager to support a major fare collection modernization program for a large metropolitan transit agency. This position will be responsible for coordinating field implementation activities associated with the deployment of fare payment equipment and systems across an operating transit network. The Delivery Manager will serve as the primary liaison between agency stakeholders, contractors, vendors, station personnel, and project leadership to ensure successful delivery, integration, testing, and operational readiness of the program.

The successful candidate will have extensive experience managing complex transit technology deployments, fare collection systems, smart card programs, contactless payment technologies, or large-scale transportation infrastructure projects.

This position requires the successful candidate to be On-site five (5) days per week.

This is a contingent position subject to contract award.

Your Impact

Key Responsibilities

Program Delivery and Implementation

• Support station surveys, site assessments, and installation planning activities.

• Coordinate station selection and deployment sequencing based on program priorities and operational constraints.

• Develop and maintain installation schedules in coordination with contractors, vendors, and agency stakeholders.

• Track deployment progress and ensure adherence to project milestones and performance metrics.

• Monitor field activities and proactively identify delivery risks and mitigation strategies.

Stakeholder Coordination

• Serve as a primary point of contact among agency personnel, station operations staff, contractors, system integrators, and project leadership.

• Facilitate coordination meetings and deployment planning sessions.

• Support communications regarding construction impacts, operational requirements, and implementation activities.

Field Support and Issue Resolution

• Provide on-site oversight during installation, testing, commissioning, and cutover activities.

• Coordinate resolution of field issues affecting schedule, system performance, or operational readiness.

• Escalate critical issues to program leadership and support development of corrective action plans.

Vendor Management

• Coordinate activities of fare collection system suppliers, installation contractors, and specialty subcontractors.

• Monitor vendor performance against contractual obligations, project schedules, and quality requirements.

• Support review of installation work packages, deployment plans, and readiness assessments.

Systems Integration Support

• Coordinate implementation activities involving fare collection equipment, back-office systems, communications infrastructure, and agency operational systems.

• Support integration activities related to OMNY and other fare payment technologies.

• Assist with testing, validation, acceptance, and operational readiness activities.

Warranty and Maintenance Coordination

• Coordinate warranty tracking and issue resolution following deployment.

• Support transition from implementation to operations and maintenance.

• Track corrective actions and ensure timely closure of warranty-related issues.

Who You Are

Required Qualifications

• Bachelor's degree in Engineering, Construction Management, Transportation, Information Technology, Business Administration, or a related field.

• Minimum 12 years of progressively responsible experience in program delivery, project management, systems implementation, or transit technology deployment.

• Minimum 5 years of experience supporting transit fare collection projects for New York metropolitan transit agencies.

• Demonstrated experience managing field deployments involving multiple stakeholders, contractors, and operational agencies.

• Strong understanding of project scheduling, field coordination, installation planning, and issue management processes.

• Excellent communication, coordination, and stakeholder management skills.

• Ability to work full-time on-site in New York City.

• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Project.

Preferred Qualifications

• Experience supporting the Metropolitan Transportation Authority (MTA) and New York City Transit, OMNY fare collection programs.

• Experience with account-based ticketing (ABT), contactless payment systems, open-loop fare systems, mobile ticketing, fare gates, validators, vending machines, or back-office fare collection systems.

• Experience working for a fare collection system provider such as Cubic Transportation Systems, Conduent Transportation, Scheidt & Bachmann, INIT, Masabi, Littlepay, Thales, or similar organizations.

• Project Management Professional (PMP) certification.

• Experience supporting system integration, testing, commissioning, and operational readiness activities.

• Familiarity with transit operations, station environments, maintenance practices, and revenue collection systems.

Desired Experience

The ideal candidate will have direct experience supporting large-scale fare collection deployments involving station equipment installation, systems integration, field coordination, and operational transition activities. Experience with the OMNY program, contactless fare payment systems, or similar transit modernization initiatives is highly desirable.

Why Join WSP

This position offers a unique opportunity to help deliver one of the nation's most visible fare collection modernization programs while working alongside industry-leading professionals in transit technology, program management, and transportation infrastructure.

Note: This position is contingent upon contract award and successful client authorization to proceed.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $ 153,000.00 - $ 220,000.00

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.