Customer Service Representative, Physician Practice, Primary Care
Arden, NCFull-timeSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Customer Service Representative performs clerical and administrative tasks in a primary care clinic. The role registers patients, gathers demographic and financial information, communicates financial obligations, collects fees, schedules appointments, answers calls, routes mail, and maintains records. It also supports clinic operations through cash handling, coordination with clinical services, and routine cleaning. The position is full-time, onsite, and scheduled for 40 hours per week.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.
Responsibilities:
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Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
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Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
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Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
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Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
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Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
PARDEE
Other information:
Required
- High school diploma or equivalent
Preferred
- Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency
About Pardee BlueMD
UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.
https://www.pardeehospital.org/care-treatment/primarycare/pardee-bluemd/
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: PBMD 2695 Hvl Rd Ste 200
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDARDEN
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
How this job compares
Set against the 77,683 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- North Carolina median$50–51K/yr83 salary ranges
- North Carolina median$17–24/hr637 hourly ranges
- Openings
- Olive Jobs lists 2,833 open Customer Service jobs in North Carolina and 77,683 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in North Carolina
- Family Dollar417 open
- Dollar Tree367 open
- McDonald's329 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,850 postings).
- Education
- This posting asks for a high school diploma; 14,168 of the 77,683 open Customer Service jobs (18%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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