Bellperson S02, The Statler Hotel

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college's vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college's commitment to positively impacting society and fostering a collaborative learning environment. The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality. The Statler Hotel, located on Cornell University's campus, is renowned as "the premier hotel that teaches." It serves as the practical hotel operations laboratory for the Peter and Stephanie Nolan School of Hotel Administration, providing students with hands-on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay. With over 150 rooms and state-of-the-art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell's hospitality program.While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences from the moment guests encounter our Bellstand to their exit while delivering a personalized level of service. Duties will include assisting guests with luggage to and from their vehicles and guest rooms; managing guest valet services to include maintaining information in the valet parking software, processing payment for day guest parking, and parking vehicles; and operating the hotel's airport shuttle. Schedules are variable depending on business needs and may require evening, weekend, and holiday work hours. Key Responsibilities: * Loading and unloading guest luggage into their vehicle or shuttle van * Delivering guest luggage to the guest's room; often this includes escorting the guest to their room, offering a luggage rack and setting up with their bag, using the journey to the room to share room familiarization details * Providing valet services for all overnight, event and day guests; includes qualifying the reason for their visit, explaining procedures for requesting their vehicles, and the payment options. * Operate guest vehicles with a high level of care and safety, ensure vehicles return to the owner in the condition that they were when we received them. * Operate hotel vehicles, following all traffic safety laws, to transport guests to and from the Tompkins International Airport * Maintain cleanliness of the vehicles, keep the vehicles fueled and report any maintenance concerns. * Provide guests a genuine sense of welcome and service, prompting opportunities for engagement rather than waiting for guests to seek them out * Gather and share information from conversations that can be used to elevate experiences throughout the hotel * Provide thorough and tim