Senior Collections Specialist

JOB REQUIREMENTS: Description At CCFBank, we believe in building strong relationships and helping our customers succeed. We're seeking an experienced Senior Collections Specialist to play a key role in minimizing losses, supporting customers through financial challenges, and mentoring team members within our Collections function. This position partners closely with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts, identify workout opportunities, and develop repayment solutions that benefit both the customer and the Bank. The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment and enjoys helping others succeed. Experience working with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is highly valued, as this role regularly supports loss mitigation, recovery, and workout activities across a diverse lending portfolio. What You'll Do Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts. Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities. Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities. Work closely with the AVP of Mortgage Processing & Special Assets and external agencies to support collection and recovery efforts. Research delinquent accounts, conduct skip tracing, and gather documentation necessary to support collection strategies. Maintain accurate records and documentation of collection activities and customer interactions. Monitor portfolios to identify high-risk accounts and recommend appropriate action. Create and maintain department procedures and support process improvement initiatives. Serve as a mentor and resource for Collections Specialists and other team members. Participate in department and bank-wide projects, system updates, and process enhancements. Ensure compliance with all bank policies, procedures, and applicable state and federal regulations. Education and Experience Associates' degree in accounting, finance, economics or related field. Substitution: Two (2) years of directly related full-time experience performing the essential functions outlined above may be considered in lieu of the degree Fou (4) years of experience in the financial services industry. Four (4) years of experience working in collections or customer service. Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is preferred. In evaluating candidates for this position, CCFBank... For full info follow application link. Citizens Community Federal is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4DAEFFF3AEAF4A83