Branch Manager - Security Operations

Drive Results. Lead Teams. Make an Impact at GardaWorld!

As the Branch Manager, you will lead contract security operations across Pittsburgh and Western Pennsylvania, reporting to the Regional Vice President. Your responsibilities include leadership, management, employee development, client relations, compliance, brand development, and profitability. The role is 10% strategic, involving planning, financial forecasting, and leadership, and 90% tactical, focusing on financial management, staff recruiting, operational support, and client relationship maintenance.

What’s in it for You:

• Competitive Salary: $85,000 - $90,000 / year + bonus eligibility

• Work Site Location: Pittsburgh, PA

• Our office is located in the Bloomfield/Shadyside area, close to Oakland

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

• Travel: Travel up to 50%, or as needed by the business.

Your Responsibilities as Branch Manager

• Own the P&L and Drive Profitable Growth - Lead the full financial performance of the branch, delivering consistent year-over-year growth in both revenue and margin. Balance disciplined cost management with strategic expansion and operational scale.

• Optimize Workforce Strategy - Drive smart labor planning and scheduling to protect profitability, maintaining unbilled overtime at or below 2.5% while ensuring service excellence and coverage stability.

• Build a High-Performance Culture - Create an engaged, accountable team environment that improves employee engagement results year over year. Attract, retain, and motivate top talent while reducing preventable turnover.

• Protect and Expand Client Relationships - Maintain a minimum 95% annual client retention rate through strong executive presence and structured relationship management. Conduct regular client touchpoints and proactively resolve issues to deepen partnerships and identify growth opportunities.

• Develop Future Leaders - Recruit and onboard at least one key manager or staff member annually and actively develop internal talent for promotion. Build a succession-ready leadership bench within the branch.

• Drive Operational Excellence - Leverage company systems and data to inform decisions, ensure accurate reporting, and maintain disciplined execution across onboarding, scheduling, financial controls, and CRM processes.

• Lead with Integrity and Accountability - Model company values, maintain full regulatory and policy compliance, and set the standard for professionalism, ethical leadership, and operational discipline.

• Champion Strategic Initiatives - Partner cross-functionally to execute growth strategies, improve processes, and strengthen market position.

• Perform other duties as assigned.

Your Qualifications:

• 7+ years of Contract Security Operations experience.

• 4+ years of management experience

• Authorized to work in the United States

• A bachelor’s degree in business administration or related field preferred.

• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.

Your Skills and Competencies:

• Results-oriented and people-oriented, balancing business considerations

• Process-driven mentality

• Highly organized

• Self-motivated with a high sense of urgency

• Stable, progressive work history

• Excellent communication skills

• Acts with integrity

• Resilient and adaptable

• Competitive spirit

• Ability to develop relationships at all levels

• Willingness to get involved in all aspects of the business

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.