Senior Analyst - Alternative Data

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Alternative Data team within Data Acquisition Services is responsible for supporting and managing TransUnion's alternative data ecosystem, ensuring the quality, performance, and reliability of data sources and furnishers used across the organization. This team partners closely with customers and internal stakeholders to deliver accurate, compliant, and high-quality data solutions that support TransUnion's business objectives. This role reports to Director of Data Integration.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities 1. Support TransUnion's Alternative Data operations and day-to-day business functions. 2. Monitor the performance, health, quality, and integrity of Alternative Data Sources and Furnishers. 3. Serve as the primary internal point of contact for issues related to alternative data sources. 4. Investigate customer issues, determine root causes, and implement corrective actions to prevent recurring problems. 5. Partner with customers to audit reported data and ensure accurate, timely updates. 6. Deliver high-quality customer service by managing escalations and resolving operational challenges. 7. Build strong relationships with customers and stakeholders through proactive communication and problem-solving. 8. Anticipate customer needs and recommend appropriate solutions that improve operational outcomes. 9. Support customer integration projects and work across teams to ensure successful implementation of data solutions. Required Knowledge and Experiences 1. Bachelor's degree or equivalent professional experience with 5+ years in customer-facing, operations, reporting management, or related roles. 2. Experience supporting customer integration projects and managing stakeholder relationships in a service-oriented environment. 3. Knowledge of banking, retail credit, consumer credit reporting, or related regulated industries. 4. Experience analyzing operational issues, identifying root causes, and implementing preventative solutions. Required Technical Skills 1. Salesforce CRM experience for customer and operational management. 2. Metro 2 credit reporting knowledge and experience. 3. Power BI and/or Tableau for reporting, dashboarding, and data analysis. 4. Strong analytical and computer skills with the ability to evaluate data quality and operational performance. 5. Proficiency using reporting tools, data management systems, and business applications to support operational processes. We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: 1. Experience working in highly regulated industries and compliance-driven environments. 2. Advanced customer service and escalation management skills. 3. Process improvement and operational optimization methodologies. 4. Data quality management and governance best practices. 5. Exposure to consumer credit reporting, alternative data, or financial services industries. Benefits that support every part of your life: At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one. For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable. For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt nto alegal plan,pet insurance, andtravel accident coverage. For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return. For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently. For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected] . Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confiden