Dental Office Manager

Office Manager

Location: Affordable Dentures & Implants of Huntsville, AL

Job Purpose

The Office Manager is responsible for overseeing the daily operations of the dental office, ensuring efficient practice management while supporting the doctor and team in delivering exceptional patient care. This role provides leadership, drives operational performance, promotes team development, and ensures an outstanding patient experience.

Essential Functions

• Office Operations: Ensure essential systems, procedures, and protocols are established and consistently followed, allowing the doctor to focus on providing quality dental care.

• Team Leadership and Development: Support the development of the dental team, foster positive working relationships with the doctor and team members, and manage schedules to meet daily production and patient care goals.

• Practice Growth: Motivate team members, identify opportunities for improvement, and implement strategies to enhance practice performance and operational efficiency.

• Administrative and Operational Management: Oversee front- and back-office operations, including employee and patient relations, staff performance management, scheduling, and achievement of practice goals.

• Revenue and Production Goals: Drive revenue growth by managing patient scheduling, staff productivity, treatment plan coordination, and other key operational metrics.

• Treatment Plan Coordination and Case Acceptance: Partner with the doctor and patients to support completion of prescribed treatment plans. Identify and address barriers to treatment acceptance, communicate clinical questions to the doctor, and help patients understand their insurance benefits and affordable payment options, including third-party patient financing.

• Patient Experience: Promote a welcoming, professional environment that prioritizes patient satisfaction, clear communication, and quality service.

• Additional Responsibilities: Perform other duties as assigned to support the success of the dental practice.

Educational Requirements

• High school diploma or equivalent.

General Knowledge, Skills, and Abilities

• Strong interpersonal, leadership, management, and relationship-building skills.

• Excellent written and verbal communication skills.

• Familiarity with dental office procedures and terminology preferred.

• Strong computer skills and the ability to learn and adapt to new software and technology.

• Strong marketing skills and the ability to support patient acquisition, retention, and practice growth.

• Competitive, goal-oriented mindset with an entrepreneurial approach to business development.

• Demonstrated ability to support treatment plan acceptance, effectively communicate financial options, and improve case acceptance rates.

• Proven ability to drive production growth, meet revenue targets, and improve overall office performance preferred.

Job Category Practice Staff