On-Site Service Engineer - Data Center/Server Hardware

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority. What You'll Do - Provide on-site technical support for Dell PowerEdge and other enterprise server hardware - Diagnose and resolve server hardware failures and system issues to minimize customer downtime - Perform hands-on hardware installation, removal, replacement, and repair, including: - Memory/DIMMs - CPUs/processors - Power supplies - Fans and cooling components - Hard drives/SSDs - RAID/HBA components - NICs and other PCIe components - GPUs and accelerator hardware - Motherboards/system boards and other server components - Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration - Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics - Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms - Execute both reactive break/fix and preventive maintenance following established procedures - Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources - Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution - Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details - Escalate complex technical issues when appropriate - Participate in on-call rotations and provide extended coverage as required You will be successful in this role if you have: What You Bring - Required - 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure - Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components - Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs - Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment - Strong understanding of server hardware architecture and troubleshooting methodology - Experience with hardware diagnostics, BIOS/firmware, and server management tools - Familiarity with Linux or similar operating systems - Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues - Comfortable working independently in a customer-facing environment - Ability to clearly communicate technical issues and resolutions to customers and internal teams - Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules Preferred Qualifications Experience supporting Dell PowerEdge servers Dell or other enterprise hardware certifications Experi