Care Management Associate - Work at Home - Florida
Remote · USFull-time$18.5–35.29/hrPosted 1 day agoStill listed today
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At a glance
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Job overview
The Care Management Associate supports CVS Health’s Florida Long-Term Services and Supports Care Management team with non-clinical coordination and administrative functions. The role assists with member outreach, enrollment, referrals, appointments, questionnaires, documentation, authorization-related tasks, and data entry. It works with case managers, providers, members, and caregivers to support timely care management services.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions. The CMA assists with member outreach, care management enrollment activities, referral processing, appointment coordination, health risk questionnaires, documentation support, authorization-related activities, and data entry in care management systems. This role works collaboratively with Case Managers, Clinical Case Managers, providers, members, and caregivers to support timely and effective care management services.
How the Role Functions in FL LTSS The CMA serves as an operational and administrative support resource for the care management team, allowing case managers to focus on direct member care, assessments, care planning, and complex care coordination activities.
Key Responsibilities
- Conduct outbound member outreach and engagement activities.
- Support scheduling of assessments and care management appointments.
- Process referrals and assist with care management enrollment activities.
- Administer questionnaires and health risk assessments as directed.
- Provide appointment reminders and post-appointment follow-up.
- Document activities and enter data into care management systems.
- Respond to phone queue inquiries and route issues appropriately.
- Support care managers with administrative and non-clinical coordination activities.
- Assist with authorization-related tasks and other operational workflows.
Required Qualifications
- Strong communication, customer service, and organizational skills.
- Ability to work effectively in a fast-paced care management environment. Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications and data entry systems.
- Ability to manage multiple tasks and work in a fast-paced environment.
Preferred Qualifications
- Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.
Education
- High School Diploma or GED required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
How this job compares
Set against the 1,038 open Care Management jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$18.5–35.29/hr
- Florida median$26–51/hr68 hourly ranges
- US median$26–49/hr620 hourly ranges
This range's midpoint, $26.90/hr, is 31% below the Florida median midpoint ($39/hr) — in the lowest quarter of Care Management hourly ranges in Florida.
- Openings
- Olive Jobs lists 102 open Care Management jobs in Florida and 1,038 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- AdventHealth43 open
- Molina Healthcare40 open
- Community Health Systems5 open
- Experience
- Care Management postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 2 to 3 years (906 postings).
- Education
- This posting asks for a high school diploma; 356 of the 1,038 open Care Management jobs (34%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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